Team Leader PTP Process Contol & Query

People management:
Leads, coaches, mentors, develops and appraises employees within own team through leading performance
Implements a robust back up and knowledge retention plan within own team
Empowers people by making sure the decisions are made on the lowest possible level of the organization
Ensure proper staffing, development and motivation of personnel
Completes regular performance evaluation and personal development related discussions
PTP Process Control activities:
Prepare and analyze PTP Ageing-related reports for submission to the Business Partners
Perform analysis, reporting of GRIR and executing the GRIR clearing
Perform checking on the AP sub-ledger accounts and follow up on the aged items for clearing
Follow up on the GRIR open items and perform the clearing
Perform SOA reconciliation and follow up with vendors for invoice submission
Ensuring the execution of tasks in line with the internal control framework
Perform PTP balance sheet reconciliation in a timely manner and make sure all GLs are cleared, maintained and followed-up
Handling and coordinating requests of the strategic/global/critical suppliers, perform complex issue resolution
Play a key role in assigned process mitigation, standardization, promoting effectiveness and efficiency in a day-to day operation
PTP Query helpdesk activities:
Daily management of queries received via ServiceNow or email within Operational KPIs/SLAs
Supporting the resolution of issues, solving open tickets and analysing/solving root causes of queries securing sustainable fixes, solving escalations received from both internal and external parties
Monitoring ticket volume & trends to identify, analyse and log root causes. Initiate elimination projects with peer departments (Category/Business Procurement, Accounts Payable etc.)
Identifies bottle necks in (work) processes, provide proposals on improvement opportunities, ensure implementation after approval and track progress
Identifies and where possible implements opportunities in process and tool standardization (eg. ServiceNow) that drive performance efficiency
Reporting and Management information:
Provide insights at request or at own initiative regarding quantitative and qualitative developments (by periodical and ad hoc reports and/or analyses)
Provide insights in MBR/SPR at request or at own initiative regarding quantitative and qualitative developments
Project and process optimalization:
Identify bottle necks in (work) processes, provide proposals on improvement opportunities, ensure implementation after approval and track progress
Lead continuous improvement in the ways of working within the team and the daily operations, interactions with other key stakeholder teams with the outlook to drive further efficiency across the team
Lead and support initiatives within P2P and GBS in process and tool standardization (e.g. Power BI) that drive performance efficiency
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