Technical Account Manager (TAM) - Vietnam/PhilippinesCông Ty TNHH Hệ Thống Thông Tin FPT - FPT Information System - FPT IS
Nơi làm việc: Hà Nội
Ngành nghề: IT phần mềm, Quản trị kinh doanh, Truyền thông/Internet/Online Media, Quản lý điều hành, Kỹ thuật, IT phần cứng/mạng, Kinh doanh
Lương: Thoả thuận
Hình thức: Toàn thời gian
Ngày đăng: 25/09/2024
Hạn nộp: 25/11/2024
Mô tả công việc
We are looking for a Technical Account Manager (TAM) to join our team. The TAM will be in charge for:
Responsible for the daily service management of the assigned key customers, including but not limited to regular online communication, onsite visit, regular meetings, service reports, problem management, demand management and other requests from the customer;
In-depth understanding of customer business scenarios, in-depth cooperation with customers' business, development, operation and maintenance departments, help customers make good use of products, and be responsible for the customer's product usage activity, SLA and satisfaction of service performance
As the customer's first service interface when the customer encounters important problems, failures, requests or sentiment, responsible for connecting internal and external teams to promote problem solving;
Based on customer business scenarios and product use, precipitate customer cases and best practices, and empower internal and external customers;
Cooperate with relevant internal teams to promote product improvement, improve product availability and ease of use, and improve product experience:
Directly perform contract negotiation, implementation coordination, presales and after-sales customer care.
Make a work plan according to the assignment and according to the overall plan of the team.
Update market and competitor information.
Regularly communicate with product teams to get updates about new features; Working closely with the marketing team to communicate the product.
Finding, maintaining and developing relationships with customers, partners and agents to support sales.
Responsible for the daily service management of the assigned key customers, including but not limited to regular online communication, onsite visit, regular meetings, service reports, problem management, demand management and other requests from the customer;
In-depth understanding of customer business scenarios, in-depth cooperation with customers' business, development, operation and maintenance departments, help customers make good use of products, and be responsible for the customer's product usage activity, SLA and satisfaction of service performance
As the customer's first service interface when the customer encounters important problems, failures, requests or sentiment, responsible for connecting internal and external teams to promote problem solving;
Based on customer business scenarios and product use, precipitate customer cases and best practices, and empower internal and external customers;
Cooperate with relevant internal teams to promote product improvement, improve product availability and ease of use, and improve product experience:
Directly perform contract negotiation, implementation coordination, presales and after-sales customer care.
Make a work plan according to the assignment and according to the overall plan of the team.
Update market and competitor information.
Regularly communicate with product teams to get updates about new features; Working closely with the marketing team to communicate the product.
Finding, maintaining and developing relationships with customers, partners and agents to support sales.
Yêu cầu công việc
Basic Requirements:
Bachelor's degree or above IT or business management, or related majors.
Must have at least 3years of Experience in B2B, B2C sales operation, sales admin, sales support in the Fintech/BFSI product.
Ability to work in a team, withstand pressure. Enthusiastic, dynamic, eager to learn
Ready for business trip aboard
Fluent in English
Nice to have: Chinese Mandarin.
Onsite Philippines
Professional Skills:
Some experience in international project management and the ability to coordinate international resources from all parties to ensure project progress.
Strong negotiation skills and sales techniques, with the ability to effectively promote the development of international business.
Bachelor's degree or above IT or business management, or related majors.
Must have at least 3years of Experience in B2B, B2C sales operation, sales admin, sales support in the Fintech/BFSI product.
Ability to work in a team, withstand pressure. Enthusiastic, dynamic, eager to learn
Ready for business trip aboard
Fluent in English
Nice to have: Chinese Mandarin.
Onsite Philippines
Professional Skills:
Some experience in international project management and the ability to coordinate international resources from all parties to ensure project progress.
Strong negotiation skills and sales techniques, with the ability to effectively promote the development of international business.
Quyền lợi được hưởng
Successful candidates will be part of a friendly, motivated and committed talent teams in FPT with various benefits and attractive offers:
Be a part of diverse and innovative working environment
Opportunities to work with Giants across industries and regions
Live in one of the most dynamic city in the world.
Will be trained in sales and marketing for global market.
Full support for all procedures when employees relocate. Employees are entitled to corresponding benefits in the country they are working in, including housing allowance, travel expenses, airfare, insurance, etc.
Other benefits include: team building activities, birthday gift cards, newborn gift cards, length-of-service awards, and identity protection.
Be a part of diverse and innovative working environment
Opportunities to work with Giants across industries and regions
Live in one of the most dynamic city in the world.
Will be trained in sales and marketing for global market.
Full support for all procedures when employees relocate. Employees are entitled to corresponding benefits in the country they are working in, including housing allowance, travel expenses, airfare, insurance, etc.
Other benefits include: team building activities, birthday gift cards, newborn gift cards, length-of-service awards, and identity protection.
Thông tin khác
Cấp bậc
Trưởng/Phó phòng
Kinh nghiệm
3 năm
Số lượng tuyển
1 người
Hình thức làm việc
Toàn thời gian
Giới tính
Không yêu cầu
Trưởng/Phó phòng
Kinh nghiệm
3 năm
Số lượng tuyển
1 người
Hình thức làm việc
Toàn thời gian
Giới tính
Không yêu cầu
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Vị trí Technical Account Manager (TAM) - Vietnam/Philippines do công ty Công Ty TNHH Hệ Thống Thông Tin FPT - FPT Information System - FPT IS tuyển dụng tại Hà Nội, Joboko tự động tổng hợp mức lương Thoả thuận, tìm thêm việc làm về Technical Account Manager (TAM) - Vietnam/Philippines hoặc công ty Công Ty TNHH Hệ Thống Thông Tin FPT - FPT Information System - FPT IS ở các link phía trên
Giới thiệu công ty
Công Ty TNHH Hệ Thống Thông Tin FPT - FPT Information System - FPT IS việc làm
Tầng 22 tòa nhà Keangnam Landmark 72, E6 Phạm Hùng, Nam Từ Liêm, Hà Nội
Quy mô: Từ 1000 - 5000 nhân viên