Technical Advisory Services Executive/chuyên Viên Tư Vấn Dịch Vụ Kỹ Thuật

1. Objective of the function:
• Provide quality technical service to brands and customer, support Sales team to develop a profitable sales argument in favour of Amann offer by conducting the technical training, seminar, thread and sewing condition recommendation, technical onsite support to Amann's customer
2. Main responsibilities:
• Managing technical support in sewing and embroidery solutions
• Conducting thread & machine audit, training programs, workshops, consumption analysis, coming under Amann sewing & embroidery solutions
• Promoting the Company top of the line products to customers by using the Technical Advisory Support concept.
• Using high level of technical input to build very strong business relationships with development/ production/ quality assurance personnel in customer organization
• Delivering technical presentations & conduct technical seminars to key customers as well as brands in order to build a strong image for Amann technical services
• Supporting new product launch and penetration in the market place
• Day to day interaction with the sales person to ensure that everybody works in the same goals.
• Advising complaint handling guidance/ assistance for the sales/ QA whenever required
• Training the sales team on the technicalities of threads, machine applications
• Manage & maintain lab equipment (Sewing & Embroidery machine)
3. Applied rules, regulations, authorities:
Amann Group Code of Conduct
Company policies and regulations