Technical Department Supervisor

I. Job Objective.
• Ensure the effective operation of the technical department, meeting customer technical requirements and the company's quality standards.
II. Key Responsibilities.
1. Planning and Goal Implementation
• Develop short-term and long-term objectives for the department.
• Create action plans and monitor execution progress.
2. Process Development and Training
• Establish and update standard operating procedures (SOPs).
• Organize internal training to enhance employees' technical competencies.
3. Personnel Management and Supervision
• Assign tasks based on individual capabilities.
• Supervise and evaluate performance, support issue resolution.
4. Technical Information Handling
• Process changes from customers or internal sources.
• Communicate and implement changes promptly and accurately within the team.
5. Customer Collaboration
• Work with customers to clarify product technical requirements.
• Ensure products meet specified standards and customer expectations.
6. Cross Departmental Coordination
• Collaborate with relevant departments to resolve issues related to product standards and components.
7. Other Duties
• Perform tasks as assigned by upper management.