Technical Program Manager (TPM) - customer Operations

Mô tả Công việc
Role Purpose
The Technical Program Manager (TPM) acts as the operational engine and central technical interface representing the factory's production performance, readiness, and manufacturing improvements directly to customer.
You will not only be an administrative metrics tracker-you are accountable for the results, finalizing technical decisions for the project and factory. You will coordinate cross-functional teams through tight delivery schedules to perform validation builds, manage technical asset readiness from NPI to mass production, and masterfully balance customer expectations with internal factory realities.
Key Responsibilities & Deliverables
1. customer Engagement & Governance
· Primary customer Interface: Serve as the technical window representing the factory's production performance, technical issues, and process optimization
· Ops Readiness Alignment: Lead status updates and technical reviews with the customer. Deliver data-driven reports on build progress, yield status, and process bottlenecks.
· BKM implementation: Conduct and drive BKM (Best Known Method) and Lessons Learned (LL) items, ensure up to date learning across all programs.
· Issue Tracking: Maintain and drive the Major Issue List (MIL) to closure, ensuring all action items assigned by the customer are addressed promptly before mass production.
2. Factory & Machine Readiness
· Machine Buy-Off (MBO): Review Process and Equipment Buy-off reports to ensure asset performance meets production requirements.
· POR Readiness: Review and lock down all POR (Plan of Record) parameters to standardize process settings for manufacturing teams.
· Tooling & Fixture Validation: Review critical dimensions, tolerances, and design integrity for tooling, jigs, and fixtures from all stage.
· Process Change Management: Drive Process Change Notices (PCN) for improvement proposals, leading the validation data review with customer to secure formal approval and implementation.
3. Production Performance & Output Management
· Ops Demand Fulfillment: Monitor yield and build performance. Review yield bridge and drive internal engineering teams to bridge the gap between actual yield and target yield.
· Cross team management: Lead cross-functional teams to conduct failure analysis on critical process (e.g., Active Alignment shifts, particle contamination, cosmetic defects, image quality issues).
· Risk Mitigation: Proactively identify technical, manufacturing, and process risks. Formulate mitigation plans for the critical path to ensure on-time delivery.