Technical Service Executive

1. Technical Support: Providing an expert technical support to customers, contractors and applicators directly at construction sites. Managing and resolving complex technical challenges in the field.
2. Technical consultant: Collaborate with sales team, R&D team, customers to develop and optimize concrete mix design tailored to specific customers' requirements and local materials, new replacement material in the market. Technical .consultation, adjustment admixture and support effective customers in batching plant, precast and mega projects, ...
3. Customer complaint: Investigating customer problems, complaint and product performance issues promptly and efficiently.
4. Site support: Supporting the sales team by conducting product sampling, demonstrations, and trial at lab and customer sites. Providing the technical knowledge needed to follow up on projects and specification.
5. Technical training/knowledge:
- Organizing and conducting professional product, standards presentations, seminars, and hands-on training session for customer, applicators and internal teams
- Staying updated on local market trends, construction standards and competitor's activities