Technical Support Specialist, IT Department, Head OfficeNgân hàng TNHH MTV Public Bank Việt Nam

Technical Support Specialist is responsible for implementing application systems to support the bank's business goals while striving for the highest quality. We aim to provide extensive system support by delivering reliable application solutions. We are seeking a highly skilled Technical Support to join our team. In this role, you will be responsible for providing technical support and troubleshooting assistance with a strong focus on hardware and software configuration, including specific technologies like Exadata, Oracle PCI, Oracle Linux, and more, for our core banking system.
General Duties:
1) General
- Provide technical support and assistance to end-users and internal teams.
- Troubleshoot and resolve software and hardware-related issues.
- Document support requests and resolutions.
2) Technical Support
- Assist with hardware and software installations, configurations, and maintenance, including infrastructure components such as Exadata and Oracle PCA.
- Monitor and maintain system performance, including hardware components mentioned in our technology stack, like Oracle Linux.
- Collaborate with cross-functional teams to resolve technical challenges.
3) Documentation
- Document hardware and software configurations, support processes, and technical solutions.
- Maintain comprehensive records of support requests and configurations.
4) Administrative
- Follow the policies and procedures of the bank, including adherence to IT security protocols.
5) Policy
- Ensure compliance with the bank's IT policies and standards.
- Promote a secure computing environment and IT security best practices.