[TeenCare] Academic Quality Specialist for EdTech project

ABOUT THE ROLE
We are looking for an Academic Quality Specialist who can both run day-to-day operations and build a scalable quality assurance system.
This role goes beyond coordination - you will be responsible for ensuring teaching quality through class observations, QA/QC processes, and technology-driven solutions (including AI).
1. Daily Operations
• Manage class schedules and teacher allocation
• Handle parent issues and complaints with full ownership
• Resolve day-to-day operational issues (teacher absence, scheduling conflicts, etc.)
2. QA/QC Execution (Core Responsibility)
• Conduct regular class observations (offline/online)
• Evaluate teaching quality based on existing criteria
• Provide clear, actionable feedback to teachers
• Ensure QA/QC processes are consistently followed
3. System Execution & Improvement
• Build and implement QA/QC processes, supervised by the team lead
• Track quality data and report issues or patterns
• Flag gaps in execution and suggest practical improvements
• Support the rollout of new processes or tools
4. Tool & AI Usage (Execution Level)
• Use internal tools / AI solutions for quality tracking and reporting
• Support data collection and basic analysis
• Ensure tools are used correctly and consistently in daily operations
WHAT SUCCESS LOOKS LIKE
• Operations run smoothly with minimal disruption
• QA/QC processes are executed consistently
• Teaching quality is monitored and issues are caught early
• Feedback is clear, actionable, and leads to improvement
• Systems are followed properly in real execution