Mô tả công việc
Conduct departmental daily briefings to ensure that all pertinent information is well received by team members.
Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards.
Build a good relationship with guests or regular patrons. Try to remember individual patron's names and their preferences to extend a personalized service.
Handle guests' complaints and comments tactfully and efficiently.
Handle all administration work pertaining to cashier/bar operation requirement and company's policies.
Maintain department communication logbook and updated notice board.
Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests.
Check the outlet/back of the house cleanliness to ensure that it is in compliance with F&B sanitation and hygiene rules and regulations.
Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features.
Ensure that health, safety and security procedures are in place in the outlet.
Perform proper handover and communication to the next shift.
Assist other food & beverage outlets with their operations during peak times or when required.
Yêu cầu
Relevant educational background, vocational training, academic degree, or professional
qualification applicable to the position and commensurate with the position level
Relevant experience in a similar position and/or within a similar scale of operation, commensurate
with the position level.
Good knowledge of relevant SOPs, operational standards, health & safety requirements, and
workplace regulations.
Good communication, teamwork, problem-solving, and adaptability skills.
Strong commitment to service excellence and professional standards.
Ability to work effectively in a fast-paced hospitality environment.
Relevant professional certifications and English proficiency are advantages, depending on the
position.
Quyền lợi
Join the pre-opening team of two brand-new hotels
Pre-opening experience
Career development & training
Pre-opening allowance
Island allowance
Staff accommodation
Preopening meal allowance
Health insurance
Accor career opportunities
Working 5 days per week, 2 days off per week
Other benefit
Thông tin chung