Mô tả công việc
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension.
Receive, record, and relay messages accurately.
Log all guest requests or issues into computer, contact appropriate individuaL or department (e.g.,Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction.
Provide information to guests about room features, property amenities, and local areas of interest.
May process room service orders, answer questions on menu selection and record transactions in point-of-sale system.
Assist guests with accessing internet and guestroom entertainment.
Yêu cầu
College Degree or above
Vietnamese - Excellent level, written & spoken
English - Good level, written & spoken
Spanish - knowledge is not a must but will help embody & communication of Company culture
Computer Skills
2 years in the hospitality industry in a similar position in a 5 star, deluxe hotel
1 year in the same position in hotels of similar category and services
Quyền lợi
Competitive salary
Free meals and parking
Participation in hotel internal activities
Thông tin chung