Mô tả công việc
Create meaningful moments of delight for every guest, thoughtfully surprising them with sincere gestures that reflect the warmth and tranquility of Green Bay Phu Quoc.
Develop in-depth knowledge of the resort's experiences and the natural beauty of Phu Quoc Island, enabling you to craft personalized recommendations that connect guests with the island's authentic charm and create truly memorable stays.
Connect with guests or their representatives prior to arrival to understand their preferences, expectations, and special requests. Through attentive communication via email or phone, ensure a seamless and well-prepared arrival experience.
Review arrival details carefully and coordinate VIP amenities with Housekeeping and Culinary teams in accordance with established standards. Maintain accurate records to support operational excellence and financial procedures.
Study each guest profile in advance to thoughtfully prepare room assignments and personalized touches, ensuring every accommodation becomes a private sanctuary in harmony with nature.
Curate bespoke itineraries tailored to the guest's purpose of travel, length of stay, and personal interests. Present recommendations with care and flexibility, refining them to perfectly match individual desires.
Collaborate closely with all operational departments to deliver a seamless and harmonious guest journey, ensuring every touchpoint reflects the resort's commitment to elegance, authenticity, and attentive service.
Respect and safeguard guest privacy with the utmost discretion and professionalism, upholding confidentiality in accordance with resort policies and the laws of Vietnam.
Embrace additional responsibilities as entrusted by management, contributing positively to the continuous enhancement of the Green Bay experience.
Yêu cầu
Warm and professional communicator with a passion for delivering exceptional guest experiences.
Friendly, positive team player with strong time management and interpersonal skills.
High grooming and presentation standards.
Proficient in Microsoft Office and PMS systems (Opera/Smile experience desirable).
Flexible to work early mornings, evenings, weekends and public holidays.
Quyền lợi
The Only luxury resort in Phu Quoc which you can enjoy the Forest and the Sea at the same time
About 98% is foreign guest from Europe, USA, Australia, Asia...
GM is Expatriate
Competitive salary commensurate with qualifications and experience (100% salary and Service charge during probation)
Tailored benefits package based on position and seniority level.
Staff accommodation provided or housing and transportation allowance.
Green Tim Recognition in variety
Internal Promotion
Constant Learning Program
Birthday Paid Leave
Three meals per working day.
8,5-hour work shifts, 6 day off per month.
Onboarding allowance and home visit travel support.
Service charge and incentive bonuses applicable during probation period.
13th month salary bonus based on business performance.
Public holidays, annual leave, and insurance benefits in accordance with company policy and local labor regulations.
Thông tin chung