Mô tả công việc
* MAIN SCOPE AND PURPOSE:
- We are looking for a detail-oriented individual to join our team as a Head of Travel Desk. The responsibilities of the Head of Travel Desk include optimizing our travel operations, making travel arrangements, providing guidance on travel arrangements, and preparing budget reports.
- To be a successful Head of Travel Desk, you should have a strong working knowledge of travel management processes and excellent attention to detail. Ultimately, a top-notch Head of Travel Desk is skilled at providing a smooth travel experience.
* Main duties and responsibilities:
- Maintaining positive relationships with vendors of direct travel, such as car rentals, hotels, and airlines.
- Negotiating preferred rates with vendors of direct travel.
- Planning travel accommodations, booking flights, hotels, and car rentals, and coordinating activities.
- Managing and processing all travel-related documentation, including payments, itineraries, visas, and medical and legal forms.
- Assisting with any travel-related issues that may arise.
- Researching travel deals and evaluating prices and services.
- Arranging travel accommodations for business visitors.
- Creating, optimizing, and monitoring corporate travel policies.
- Preparing travel budget reports.
- Analyzing and preparing reports on travel spending.
- Creating a weekly working roster for below team members in the Tour & Travel Department.
- Training and supervising any new team members from the Induction procedures to daily basis working
- Coordinating with other departments to make sure all company policies are followed and have correct guidelines to team members if needed.
Yêu cầu
- Experience in an equivalent position in a hotel/hostel/resort environment is an advance.
- Agility, honesty, effective communication skills, willingness to work in shifts, overtime, public holidays.
- Ability to communicate in English well.
- Skilled in handling situations, under high pressure;
- A bachelor's degree in tourism, travel or hospitality is required for corporate travel managers.
- A minimum of 3 years of experience in the travel industry.
- A minimum of 1 year of supervisory experience may be preferred.
- Certification in travel or hospitality may be advantageous.
- Knowledge of travel management processes.
- The ability to build and maintain positive relationships with vendors of direct travel (existing relationships may be advantageous).
- Excellent attention to detail and organizational skills.
- Good communication, customer service, and interpersonal skills.
- A basic understanding of Geography.
- Strong computer skills.
Thông tin khác
Loại công việc
Nhân viên toàn thời gian
Cấp bậc
Quản lý / Trưởng phòng
Học vấn
Cử nhân
Kinh nghiệm
2 - 5 năm kinh nghiệm
Giới tính
Bất kỳ
Ngành nghề
Tư vấn dịch vụ khách hàng
,
Du lịch
Thông tin chung
- Thu nhập: 12 triệu - 20 triệu
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