Trưởng Nhóm Kiểm Duyệt Nội DungCông ty TNHH SGS Việt Nam
Nơi làm việc: Đà Nẵng
Ngành nghề: Quản lý điều hành, Copywriter, Marketing - PR, Biên tập/ Báo chí/ Truyền hình, Ngành nghề khác, Tiếp thị - Quảng cáo
Thu nhập: Thoả thuận
Hình thức: Toàn thời gian
Ngày đăng: 16/08/2024
Hạn nộp: 15/09/2024
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới
Mô tả công việc
Gear Inc. is looking for qualified candidates to join our Moderation team as a Moderation Team Lead (Full-time).
Ideal candidates will join our team to assist in the daily operational supervision of 15-25 content moderators, ensure all performance metrics, and escalate abnormal issues when required. Leaders should be capable of providing answers to both simple and complicated questions (from internal teams or clients) promptly.
Your responsibilities are:
Provide mentoring, coaching, and direction to team members;
Handle clients' inquiries and provide appropriate solutions and alternatives within the time limits to ensure resolution;
Lead team members, foster their professional development and growth via effective coaching and proactive communication, and enhance teamwork and cooperation;
Follow communication procedures, guidelines, and policies;
Subject Matter Expert to all operations functions (People, Performance, Process);
Responsible for ensuring and achieving all Service Level Agreements (SLA) and contractual Key Performance Indicators (KPIs);
Set goals for individual and team levels and ensure to achieve targets;
Manage team scorecard performance and retention goals;
Identify performance-related issues, develop Corrective Action - Preventive Action (CAPA) plan for improvement, and demonstrate proactive approaches in any situation;
Supervise team members about attendance and adherence compliance with organization policy;
Be able to report on data or team and/or team members' performance, and overall condition/state to immediate supervisor proactively and as needed.
Ideal candidates will join our team to assist in the daily operational supervision of 15-25 content moderators, ensure all performance metrics, and escalate abnormal issues when required. Leaders should be capable of providing answers to both simple and complicated questions (from internal teams or clients) promptly.
Your responsibilities are:
Provide mentoring, coaching, and direction to team members;
Handle clients' inquiries and provide appropriate solutions and alternatives within the time limits to ensure resolution;
Lead team members, foster their professional development and growth via effective coaching and proactive communication, and enhance teamwork and cooperation;
Follow communication procedures, guidelines, and policies;
Subject Matter Expert to all operations functions (People, Performance, Process);
Responsible for ensuring and achieving all Service Level Agreements (SLA) and contractual Key Performance Indicators (KPIs);
Set goals for individual and team levels and ensure to achieve targets;
Manage team scorecard performance and retention goals;
Identify performance-related issues, develop Corrective Action - Preventive Action (CAPA) plan for improvement, and demonstrate proactive approaches in any situation;
Supervise team members about attendance and adherence compliance with organization policy;
Be able to report on data or team and/or team members' performance, and overall condition/state to immediate supervisor proactively and as needed.
Yêu cầu
Good English communication;
Have at least 6 months of experience in people management and leadership;
Strong communication skills (both written and verbal);
Proficient skills with Google platform (Google Sheets, Google Docs, Google Slide) and other platforms;
Must be open to work on weekends, overnights, and public holidays (including New Year, Lunar New Year, Independence Day, etc.) and render overtime per business need;
Having experience in the BPO industry is a plus;
Personal traits and self-management skills are required to manage unique risks and a fast-paced work environment within the Content Moderation industry;
Candidates may potentially be exposed to harmful content.
Have at least 6 months of experience in people management and leadership;
Strong communication skills (both written and verbal);
Proficient skills with Google platform (Google Sheets, Google Docs, Google Slide) and other platforms;
Must be open to work on weekends, overnights, and public holidays (including New Year, Lunar New Year, Independence Day, etc.) and render overtime per business need;
Having experience in the BPO industry is a plus;
Personal traits and self-management skills are required to manage unique risks and a fast-paced work environment within the Content Moderation industry;
Candidates may potentially be exposed to harmful content.
Quyền lợi
1. Salary and Benefits
Attractive salary and benefits with annual performance review and bonus;
Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
Annual health check, annual flu vaccination;
Summer vacation (Paid days off and bonus;
Paid leave (12 days/year).
2. Working Environment
We work 5 shifts, amounting to 40 hours per week (Monday-Sunday), arranged by the company;
International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign ex-pats;
Modern hardware, No dress code, Free drinks (coffee, tea, etc.);
Training and career development opportunities.
Attractive salary and benefits with annual performance review and bonus;
Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
Annual health check, annual flu vaccination;
Summer vacation (Paid days off and bonus;
Paid leave (12 days/year).
2. Working Environment
We work 5 shifts, amounting to 40 hours per week (Monday-Sunday), arranged by the company;
International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign ex-pats;
Modern hardware, No dress code, Free drinks (coffee, tea, etc.);
Training and career development opportunities.
Thông tin khác
Cấp bậc
Trưởng nhóm
Kinh nghiệm
1 năm
Số lượng tuyển
2 người
Hình thức làm việc
Toàn thời gian
Giới tính
Không yêu cầu
Trưởng nhóm
Kinh nghiệm
1 năm
Số lượng tuyển
2 người
Hình thức làm việc
Toàn thời gian
Giới tính
Không yêu cầu
Giới thiệu công ty
Công ty TNHH SGS Việt Nam việc làm
Tầng 2, khối A, tòa nhà Sông Đà, đường Phạm Hùng, phường Mỹ Đình 1, quận Nam Từ Liêm, thành phố Hà Nội
Quy mô: Từ 26 - 100 nhân viên
Việc làm tương tự
[Online-Toàn Quốc] Dự Án Cộng Đồng Hiểu Mình Tuyển Dụng Thành Viên, Phó Nhóm, Trưởng Nhóm Ban Nhân Sự, Ban Content Production, Ban Thiết Kế Part-time 2024
Dự Án Cộng Đồng Hiểu Mình
Không
Hà Nội, Hồ Chí Minh, Đà Nẵng, Thừa Thiên Huế, Nước Ngoài, Khác
20/10/2024
Marketing Leader - Salary Up to $1000
CÔNG TY TNHH ONELINK HOLDINGS VIETNAM
Thỏa thuận
Đà Nẵng, Quảng Nam
25/10/2024
Marketing Leader (Salary up to $1000)
CÔNG TY TNHH ONELINK HOLDINGS VIETNAM
Thương lượng
Đà Nẵng
24/10/2024
Trưởng Nhóm Marketing
CÔNG TY TNHH MỘT THÀNH VIÊN THƯƠNG MẠI DỊCH VỤ TẤN NGUYỄN GIA
Thoả thuận
Đà Nẵng
15/11/2024
Moderation Team Leader / Trưởng Nhóm Kiểm Duyệt (Any Industry Welcomed)
Công Ty TNHH Gear Inc Việt Nam
Thỏa thuận
Đà Nẵng
03/11/2024
Vị trí Trưởng Nhóm Kiểm Duyệt Nội Dung do công ty Công ty TNHH SGS Việt Nam tuyển dụng tại Đà Nẵng, Joboko tự động tổng hợp mức lương Thoả thuận, tìm thêm việc làm về Trưởng Nhóm Kiểm Duyệt Nội Dung hoặc công ty Công ty TNHH SGS Việt Nam ở các link phía trên
Giới thiệu công ty
Công ty TNHH SGS Việt Nam việc làm
Tầng 2, khối A, tòa nhà Sông Đà, đường Phạm Hùng, phường Mỹ Đình 1, quận Nam Từ Liêm, thành phố Hà Nội
Quy mô: Từ 26 - 100 nhân viên