trưởng phòng học thuật ( Academic Manager)

Why you should Join Us
We are on a mission to help adults acquire English as a life-long skill to enhance their communication ability and life quality
We are committed to creating an engaging working environment that all staff are proud to be part of and are supported to grow personally and professionally.
Job Description
Lead the center Academic team by acting as Leader, Coach, Mentor and Role Model
Create an environment where students and alumni are inspired and motivated to engage with English in-center, online and in real-life
Manage day-to-day academic operations, guarantee smooth operation of classes and student service offering, and ensure delivery of a premium educational experience to students.
Ensure that center Academic team's Standard Operating Procedure is followed at all times.
Partnership with Operations Manager and Sales Manager to create a strong link between the Academic Team, Center Operations Team and Sales Team.
Work with HR Department to manage teacher and academic staff recruitment activities and ensure company's people development strategies to support continuous development, retention and premium results are implemented fully and consistently.
Track, analyze and report center academic team's KPI performance and providing solutions for improvement areas, ensuring that teaching quality, student satisfaction and learning levels meet or exceed expected benchmarks.
Drive inter-team staff engagement, and student and alumni engagement through community-building activities as part of the Speaking Club activities calendar.
Implement new products and systems when required and maintain the center's image, physical and IT assets within assigned areas.
Managing the upkeep of Academic team's area of responsibility in the center and ensure that they are in good state.
Deliver advising sessions and participate in student and staff-related matters as necessary.
Regularly observing, giving feedback, evaluating and providing training to academic staff.
Key Challenges:
Ensure a consistently premium academic service standard and learning experience for students.
Meet targets regarding student performance and progress, service quality, student satisfaction and internal sales.
Ensure staff and students trust the school's learning methodology to guarantee learning commitment and success.
Ensure students adopt good study habits and follow recommended learning guidelines.
Lead, motivate and develop a team of people from diverse backgrounds, working experience and skills levels.
Together with the Operations and Sales Manager ensure there is close coordination and teamwork across departments.
Plan and prioritize both short-term and long-term center goals and ensure that they are achieved