tuyển dụng representative, Client Services tại thanh hóaCÔNG TY TNHH BẢO HIỂM NHÂN THỌ SUN LIFE VIỆT NAM

Job purpose
Objective of this job: perform a client service standard and handle daily works without error rate at location byin-deep special knowledge, technical, product, workflow, professional in service.
On behalf of Sun Life Viet Nam and business, responsible for communicating to walk-in Client and Advisor atcounter or via phone. They have to answer questions, resolve problems, process transaction, collect cash andresolve any emerging problems that our client/advisor might face with accuracy and efficiency.
In overall, Client Service Representative is expected to perform an excellent service and skilled at process allrequests.
Major accountabilities
Process daily transactions smoothly including: new application kit, policy change requests, cash collection,complaint... without error rate or pending. 30%
Underwriting claim requests (minor claim and major claim), ensure all claim request are in Term &Condition and sufficient docs. 10%
Ensure cash deposit in bank daily and complete all daily necessary reports for business/sale force. 10%
Ensure all receipts will be well-managed without error including: issue, take back, audit. 15%Monitors all outstanding/ unresolved/ referred cases/requests; coordinates with the back-end support unituntil cases closed based on turnaround time. 15%
On behalf of Sun Life Viet Nam, CS officer play an ambassador role to deliver standard/professionalservice to all walk-in client/advisor or via phone.20%