Mô tả công việc
Tóm tắt công việc
Lead and execute front-end innovation projects leveraging deep user understanding with the goal of improving user experience (UX) while delivering against strategic business priorities.
Champion the use of Design-Thinking and Lean Start-Up methodologies to probe, assess, and evaluate behaviors of targeted users and then translate that knowledge into meaningful new insights that drive idea generation and concept development.
Facilitate design thinking workshops. Use design thinking principles (ideation, prototyping, testing, and feedback) and tools (journey maps, prototyping tools, etc.) to facilitate problem-solving sessions for a range of government audiences, from senior leaders to front-line implementers.
Conduct in-depth customer interviews to gather deep insight, into hidden motivations, and true needs of existing and future customers
Compile and interpret the insights for the teams/squads so that everyone has intimate knowledge of the customer
Define the challenge to be solved from the customer's perspective, identify jobs to be done
Design new innovative solutions with feasibility and business viability in focus together with the customer
Arrange and supervise the prototyping of the designed activities
Organize and perform user testing of the developed digital and offline solutions in various stages of the service design process
Gather and systematize user feedback and testing results
Conduct design reviews of developed solutions
Yêu cầu
Proven track record of user research and user testing;
Minimum of 2 years of relevant experience in design-thinking/UX including working on projects with cross-functional teams.
Service, Product, and UX Design skills
Proficiency with Sketch and Invision (or other prototyping tools), as well as other UX design programs
Proficient level of English in speech and writing in order to conduct and facilitate the design process
Good knowledge of Agile working principles
Good public speaking and strong facilitation skills
Prior work leading digital UX definition.
Trained and experienced in Design Thinking and Lean Start-Up principles.
Thông tin khác
UI/UX
Sketch
InVision
Prototype
Thông tin chung