- Receive and resolve technical support requests from users, and provide guidance on the use of software applications and hardware devices.
- Install, configure, and maintain hardware devices such as computers and printers.
- Monitor and manage the company's IT assets.
- Monitor network and software system operations to identify and promptly resolve technical issues.
- Prepare reports on incidents and support requests for submission to the
IT Manager.
- Bachelor's degree in a relevant field.
- At least 1 year of experience in a similar position.
- Knowledge of network infrastructure, including routers, switches, firewalls, network protocols, and related concepts.
- Good knowledge of security and information security, including attack prevention techniques, risk assessment, and information security incident response.
- Able to use either English or Chinese for work.