Job Purpose
- As a UX Designer you will shape and design products that improve the lives of our customers
You will unearth deep insights in customer needs and behaviours and translate them into clear design challenges that direct the team's work to solve the right problems
You will deliver the overall design architecture, user interface, specifications và requirements for the look, feel and functionality of Techcombank products and services, including apps, websites, software, IRL services.
You will organize and facilitate design thinking workshops that enable your team to collaborate in the design process
Key Accountabilities (1)
User Experience Design
Drive discussions with
developers and squad members to understand business goals while effectively communicating design ideas.
Develop creative and new user interface components and style guides based on business requirements.
Conduct research and optimize existing user interface design while testing for intuitivity and experience.
Drive development of design concepts and implementation, take input on user design considerations from more junior team members.
Review functional specifications and participate in the development of design for functionality and user interface.
Review changes or enhancements for alignment with desired user experience design and satisfaction standards and drive improvement changes.
Use design tools to create storyboards, samples, prototypes and templates for demonstrations and user testing.
Key Accountabilities (2)
Design Documentation
Proactively collect business requirements from tribe members to translate into design documents
Build and review functional requirement documents by developing flowcharts, layouts, diagrams, charts, code comments and guides for the application
Key Accountabilities (3)
User Research and Testing
Evaluate market and user experience research and results.
Propose updates to design architecture based on discovered trends and patterns.
Perform user design research, including aggregation and analysis of primary and secondary research data, for consumer and user design acceptance and overall user experience.
Test prototype interface and feasibility of products.
Key Relationships - Direct Manager
Manager, Customer Experience Design
Key Relationships - Direct Reports
Key Relationships - Internal Stakeholders
POs and Initiative Directors
Key Relationships - External Stakeholders
Customers, partners providing professional services
Success Profile - Qualification and Experiences
Domain Expertise
3+ years of relevant experience in user experience design work
Deep experience and knowledge in workshop design and facilitation skills
Experience in designing consumer quality experiences and products on both web and mobile platforms
Experience in designing clear and creative artifacts (task flows, wireframes, mockups and prototypes)
Experience with planning and conducting user research, user testing, IA research (cardsorting and tree-testing), A/B testing and rapid prototyping
Skilled with at least one advanced prototyping tool (e.g. Axure, Framer)
Skilled with at least two visual design tools (Figma and SketchApp)
Agile / Digital Experience
Experience as a Designer in an agile team, along with detailed working knowledge of Agile
Experience working in Agile teams or in a collaborative team environment which includes discussions around creative reviews, giving and receiving constructive feedback to and from team members and clients
Qualifications
Bachelor's Degree in design, HCD or behavioural/social science