Job Purpose
- As a UX Designer you will shape and design products that improve the lives of our customers
- You will unearth deep insights in customer needs and behaviors and translate them into clear design challenges the direct the team's work to solve the right problems
- You will deliver the overall design architecture, user interface, specifications & requirements for the look, feel and functionality of Techcombank products and services, including apps, websites, software, IRL services.
Key Accountabilities (1)
A. User Experience Design
- Drive discussions with
developers and squad members to understand business goals while effectively communicating design ideas.
- Use critical thinking to challenge the status quo and reveal deep customer insights and design challenges
- Develop creative and new user interface components and style guides based on business requirements.
- Conduct research and optimize existing user interface design while testing for usability and experience.
- Drive development of design concepts and implementation; take input on user design considerations from more junior team members.
- Review functional specifications and participate in the development of design for functionality and user interface.
- Review changes or enhancements for alignment with desired user experience design and satisfaction standards and drive improvement changes.
- Use design tools to create storyboards, samples, prototypes and templates for demonstrations and user testing.
B. Design Documentation
- Proactively collect business requirements from tribe members to translate into design documents
- Build and review functional requirement documents by developing flowcharts, layouts, diagrams, charts, code comments and guides for the application to ensure that products and services reach the market meeting the design intention.
C. User Research and Testing
- Evaluate market and user experience research and results.
- Propose updates to design architecture based on discovered trends and patterns.
- Perform user design research, including aggregation and analysis of primary and secondary research data, for consumer and user design acceptance and overall user experience.
- Test prototype interface and feasibility of products.
Key Accountabilities (2)
Key Accountabilities (3)
Key Relationships - Direct Manager
Design Lead
Key Relationships - Direct Reports
Key Relationships - Internal Stakeholders
POs and Initiative Directors
Key Relationships - External Stakeholders
Customers, partners providing professional services