Vị Trí Japan Customer Operation Specialist Full-time 2024Elsa Speak - SEA & Taiwan

About the job
Are you excited by the challenge of driving successful training programs for B2B clients? If so, then this role is for you!
ABOUT THIS ROLE
In this role, a significant portion of your responsibilities-40% to be exact-revolve around onboarding and activation processes for new B2B clients. Working closely with senior team members, you'll ensure a seamless transition onto our platform, meticulously setting up client accounts and providing initial technical support. Additionally, 30% of your focus will be on customer support, where you'll serve as a primary point of contact for client inquiries and concerns. This entails addressing technical issues promptly and effectively, with complex matters escalated as necessary. Through your dedicated efforts in these key areas, you'll play a vital role in fostering strong client relationships and driving overall customer satisfaction.
YOUR RESPONSIBILITIES
Onboarding and Implementation (40%): You'll play a crucial part in welcoming new B2B clients, aided by senior team members, ensuring their smooth transition onto our platform. Your responsibilities include setting up client accounts accurately and offering initial support during the implementation phase.
Administrative Support (20%): Your role involves assisting in the preparation of various client-related documents such as proposals and contracts. You'll also be responsible for coordinating meetings, demos, and training sessions with clients under senior team members' supervision.
Customer Engagement (20%): You'll be at the forefront of responding to client inquiries and addressing their concerns, with more complex issues escalated to senior team members. Monitoring client usage and providing insightful reports for further analysis will also be part of your duties. You will respond to these inquiries promptly via email, chat, and call.
Documentation and Reporting (10%): Maintaining meticulous client records and documentation under the guidance of senior team members is essential. Additionally, you'll contribute to generating regular reports on customer usage and satisfaction, aiding in informed decision-making.
Operational Efficiency (10%): Collaborating with cross-functional teams, you'll actively participate in implementing operational improvements. Additionally, your input will be valuable in developing internal processes related to customer operations and ensuring streamlined workflows.
QUALIFICATIONS:
The ideal candidate should possess:
Proficiency in both English (C1 level) and Japanese at a business level.
Exhibits excellent communication skills alongside a keen interest and aptitude for technology.
A Bachelor's degree in Business, Marketing, or a related field, accompanied by proven experience in customer service, account management, or customer operations.
Excellent communication and interpersonal skills, crucial for effective client interaction.
Strong organizational and multitasking abilities to handle various responsibilities efficiently.
Demonstrates exceptional organizational skills and the ability to multitask effectively in a fast-paced environment.
Ideally, has familiarity with EdTech products and the education industry, highlighting the adaptability to our tech-focused environment.
APPLY HERE