JOB DESCRIPTION
Compile and recheck all information received.
- Recheck the new programs carefully and inform the Sales Department or Reservation staff of any problems.
- Ensure that all the needs of the clients are met (request a confirmation from the Sales department to guarantee that all the received information is correct)
Conduct the operating program.
- Build a tour program and prepare tour guide materials: recheck all the services, add notes for the guide with special remarks concerning the traveler's profile (s), and prepare welcome gifts, sightseeing tickets, tourist registration forms, etc.
Deliver profiles over to tour guides.
- Brief programs carefully to tour guide, pay attention to the unique selling points compared with the origin.
- Make calls and deliver profiles to tour guides five days in the low season and three days in the high season.
Monitor, supervise, and solve problems arising during the tour.
- Pre-check services to ensure all services are reserved before the client arrives.
- Monitor, supervise, and update information and situation of tourists through the tour guide.
- Directly solve problems during the tour and take responsibility for any issues arising and additional costs.
- Update the issues in the issue reports and transfer them to the Quality Control Department.
JOB REQUIREMENTS
- Fluent in English language
- Good Strong knowledge of the Tourism field, Hotel and Tourism Management
- Good leadership and management skills
- Good analytical and problem-solving skills and strong decision-making skills
- Good presentation skills
- Good communication skills
- Good computer skills (Excel, Word, Outlook)
- Good planning and organizational skills to balance and prioritize work
- Self-motivated to learn new concepts and participate in new projects
Characteristics: pleasant personality, positive attitude, open-minded, honest, active, and decisive
University: Bachelor's or Master's in Hotel/Tourism/Foreign languages or other related fields
Experiences: At least 1 year as Tour Operator or related positions
WHAT WE OFFER
*** Working time
- 40 hours per week (8h30 - 12h & 13h30 - 17h30)
- Off on Saturday & Sunday
- 12 days of annual leave entitlement
***Benefit & Advantage:
- Personal accident and health insurance 24/24 (PTI)
- Competitive salary
- Lunch allowance
HOW TO APPLY
Do you believe that you could make a difference at Easia Travel? Please send a cover letter and CV to Human Resource Department
apply now