Vinpearl Tuyên Quang - Reservation Officer/ Supervisor (NV Đặt Phòng/ Tổ Trưởng Đặt Phòng)

Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.- Processes reservations from the sales office, other hotel departments, and travel agents.
Creates and maintains reservation records by date of arrival and alphabetical listing.
Determines room rates based on the selling tactics of the hotel
Prepares letters of confirmation.
Communicates reservation information to the front desk. Processes cancellations and modifications and promptly relays this information to the front desk.
Handles daily correspondence. Responds to inquires and makes reservations as needed.
Responsible for keeping accurate records about customer bookings, payments, and any additional information that hotel staff might need when interacting with a guest.