virtualization Engineer

• Work with internal and external customers on resolving complex Virtualization and Storage issues.

• Maintain, monitor and analyze performance of infrastructure components and give recommendations.

• Work on specifications, technical documentation, requirements, and knowledge database (Team Wiki)

• Prioritize workload and resolution to meet service level agreements.

• Analyze and resolve complex customer issues, escalating to other departments as identified.

• Participates in identifying and recommending complex technology solutions for clients.

• Work closely with Backup, Network, Datacenter and System teams on issue resolution and process improvement.

• Tracks and recognizes knowledge opportunities; recommends and perform additional training as needed.

• Provides training and mentors junior staff members.

• Application performance troubleshooting.

• Migrating clients (P2V, V2V etc..) from a datacenter to another.

• Rotating On-call support shift.

• Prioritize issues and demonstrate a sense of urgency.

• Identify issue trends and recommend appropriate course of action to address.

• Demonstrate excellent partnering, communicating, and negotiating skills in order to gather client requirements and communicate effectively with the other teams

• Maintain composure under pressure and accurately access and resolve problem situations.