waiter/waitress ( Nhân Viên Phục Vụ)

Essential Duties and Responsibilities -(Key Activities of the role)
·Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
·Communicates to his/her superior any difficulties, guest comments and other relevant information
·Establishes and maintains effective employee working relationships
·Attends and participates in daily briefings and other meetings as scheduled
·Attends and participates in training sessions as scheduled
·Prepares for service by ensuring:
· Outlet equipment is clean
· Equipment is sorted and stored
· Glassware is polished
· Flatware is polished
· Waiter stations are prepared
· Cutlery is placed for buffet and table service
· Tables are set
· Reservations are read and familiarized
· Special occasions are ready
· Music is on
· Lighting is on
· Outlet is ready for service and guest comfort
· Carries out effective service by ensuring:
· Guests are greeted and seated
· Daily specials are explained and up sold
· Food orders are processed accurately
· Trays and tray jacks are effectively used
· Food orders are taken quickly
· Payment methods are handled accurately
· Working areas are cleaned and re-set quickly
· Bar is clean
· Used ashtrays are regularly cleaned
· Guests are conversed with in relation to the food and beverage products
· Carries out effective beverage service by ensuring:
· Beverages are up sold and regularly replenished, abiding by responsible alcohol service regulations
· Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
· Promoting and selling cocktails to guests
· Making and presenting cocktails
· Coffee and tea is served hot and in accordance with standard
· Take appropriate action to resolve guest complaints
·Food and beverage stock is stored in relation to hotel procedures
·Performs related duties and special projects as assigned
·Conversant with emergency evacuation and fire procedures for relevant department