Waiter/ Waitress

- Performs all mice-en-place duties and responsibilities as directed, on time, according to the predetermined standards.
- Engages in food and beverage service delivery as per the predetermined standards and sequence.
- Have thorough knowledge of the menu, drinks list and wine list and to be able to respond to guest inquiries.
- Ensures that guest expectations are met or exceeded by providing an efficient, friendly and attentive service.
- Liaises with the kitchen, stewarding, bars and housekeeping in operational matters to ensure the operation runs smoothly.
- Collects and delivers restaurant linen laundry according to hotel procedures.
- Checks and collects supplies from the stores according to hotel procedures.
- Maximizes revenue in the outlet by implementing up selling techniques.
- Helps maintain the outlet in top physical condition by reporting any engineering or housekeeping defects to supervisors.
- Helps maintain standards of cleanliness by carrying out front and back of house cleaning duties as directed.
- Handles customer complaints if possible, or reports them to supervisors.
* Benefits:
- Receiving 100% of salary during probation time
- 22 standard working days per month.
- Pre-opening allowance from 2 million Vietnam Dong to 4 million Vietnam Dong per month.
- Pre-opening Service Charge bonus 1 million Vietnam Dong per month.
- Free-provided accommodation with full- equipped and modern facilities according to Banyan Group standards (Electric water heater, AC,
TV, internet, cable TV).
- Contribution of social insurance, health insurance and unemployment insurance based on total salary (from probation period).
- Free-provided Bao Viet health and accident insurance.
- 12 to 14 days annual leave.
- Free training courses from basic to advance by Banyan Group Academy.
- Young and dynamic working environment.
- Positive career development opportunities.
- Other attractive bonus policies for encouragement and motivation