Workforce Experience Lead, GWO
Avery Dennison RBIS Vietnam Co., LtdĐịa điểm làm việc: Hồ Chí Minh
Hết hạn: 30/04/2024
- Chi tiết công việc
- Giới thiệu công ty
Mức lương: 2,000 - 3,000 USD
Loại hình: Toàn thời gian
Chức vụ: Quản lý
Kinh nghiệm: 10 năm
Mô tả công việc
ABOUT YOUR ROLE:
The Workforce Experience Lead is under the hub workforce experience, governance and project management sector. The role's main responsibility is to support the new service delivery model rollout and be as the key team resources to drive the change management activities. The role shall ensure the management of employee inquiries with a high degree of customer satisfaction, expertise and timeliness and support projects to expand our knowledge base and service portfolio. The role shall also participate in all the compliance/audit activities in the hub and coordinate with the payroll team to handle both internal and external audit requests.
YOUR RESPONSIBILITIES WILL INCLUDE:
Implement effective operational control and monitor the tier 1 service performance to ensure the employee service delivery are up to standard and expectations
Coordinate and maintain standard operating procedures and policies documents related to services operations with understanding of the correlation to other cross-department impacts, and ensure all the related documentation is always up-to-date and accurate
Manage cross-hub / urgent service requests and be the 1st escalation point to resolve inquiries escalated from tier 1 support
Provide leadership in developing comprehensive internal governance model to ensure services process, content and delivery are consistent across countries and business units in the hub
Coordinate with internal / external / customer auditors and government agencies for scheduled and ad-hoc payroll audits and inquiries
Assume responsibility for audit/compliance and be the advisory for internal payroll control considerations. Escalate issues to payroll manager / hub leader as appropriate
Manage and prepare reports on key performance indicators and metrics
Coordinate and actively lead process standardization across multiple business units & service delivery projects through engagement with HR and line management
Provide support to employee service delivery activities and be the hub representative to support global / regional initiatives and drive deliverables for the GWO organization
The Workforce Experience Lead is under the hub workforce experience, governance and project management sector. The role's main responsibility is to support the new service delivery model rollout and be as the key team resources to drive the change management activities. The role shall ensure the management of employee inquiries with a high degree of customer satisfaction, expertise and timeliness and support projects to expand our knowledge base and service portfolio. The role shall also participate in all the compliance/audit activities in the hub and coordinate with the payroll team to handle both internal and external audit requests.
YOUR RESPONSIBILITIES WILL INCLUDE:
Implement effective operational control and monitor the tier 1 service performance to ensure the employee service delivery are up to standard and expectations
Coordinate and maintain standard operating procedures and policies documents related to services operations with understanding of the correlation to other cross-department impacts, and ensure all the related documentation is always up-to-date and accurate
Manage cross-hub / urgent service requests and be the 1st escalation point to resolve inquiries escalated from tier 1 support
Provide leadership in developing comprehensive internal governance model to ensure services process, content and delivery are consistent across countries and business units in the hub
Coordinate with internal / external / customer auditors and government agencies for scheduled and ad-hoc payroll audits and inquiries
Assume responsibility for audit/compliance and be the advisory for internal payroll control considerations. Escalate issues to payroll manager / hub leader as appropriate
Manage and prepare reports on key performance indicators and metrics
Coordinate and actively lead process standardization across multiple business units & service delivery projects through engagement with HR and line management
Provide support to employee service delivery activities and be the hub representative to support global / regional initiatives and drive deliverables for the GWO organization
Yêu cầu công việc
WHAT WE WILL BE LOOKING FOR IN YOU:
Minimum Degree in Human Resources, Administration, Business or related studies, post graduate management in HR will be an added advantage.
10 years of experience in HR Operations or HR Service delivery in the area of Payroll, Time & Attendance management and HR Shared Services in a diverse and complex organization.
Proven experience in Payroll Compliance
Strong analytical and problem-solving skills, with a keen attention to detail.
Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
Ability to build strong and effective relations with relevant internal and external stakeholders.
Strong drive for results, responsiveness, speed and ability to navigate a matrix organization.
Ability to interpret data to understand workload capacity and trends in service.
Able to maintain strict confidentiality and good interpersonal skill to handle sensitive and confidential matters.
Ability to work under pressure and handle multiple tasks with remote supervision.
Ability to be open with new ideas and be flexible in a dynamic working environment
Excellent verbal and written communication with a great sense of urgency.
Superior verbal and written communication skills in English is a must
Sound knowledge and understanding of various Labor laws with focus in Vietnam
Exposure to Oracle, ServiceNow and Tinh Hoa HRIS will be an added advantage
Enthusiastic, self-driven individual with a positive mindset who is capable of working with individuals at all levels and with stakeholders across different functions and geographies.
Tech savvy, ability to quickly adapt to internal systems and high proficiency in Google Suite or Microsoft Office will be an advantage.
Minimum Degree in Human Resources, Administration, Business or related studies, post graduate management in HR will be an added advantage.
10 years of experience in HR Operations or HR Service delivery in the area of Payroll, Time & Attendance management and HR Shared Services in a diverse and complex organization.
Proven experience in Payroll Compliance
Strong analytical and problem-solving skills, with a keen attention to detail.
Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
Ability to build strong and effective relations with relevant internal and external stakeholders.
Strong drive for results, responsiveness, speed and ability to navigate a matrix organization.
Ability to interpret data to understand workload capacity and trends in service.
Able to maintain strict confidentiality and good interpersonal skill to handle sensitive and confidential matters.
Ability to work under pressure and handle multiple tasks with remote supervision.
Ability to be open with new ideas and be flexible in a dynamic working environment
Excellent verbal and written communication with a great sense of urgency.
Superior verbal and written communication skills in English is a must
Sound knowledge and understanding of various Labor laws with focus in Vietnam
Exposure to Oracle, ServiceNow and Tinh Hoa HRIS will be an added advantage
Enthusiastic, self-driven individual with a positive mindset who is capable of working with individuals at all levels and with stakeholders across different functions and geographies.
Tech savvy, ability to quickly adapt to internal systems and high proficiency in Google Suite or Microsoft Office will be an advantage.
Nộp hồ sơ liên hệ
Avery Dennison RBIS Vietnam Co., Ltd
Giới thiệu công ty
Xem trang công ty
Avery Dennison (NYSE: AVY) is a global materials science and manufacturing company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company's products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Glendale, California, the company employs approximately 30,000 employees in more than 50 countries. Reported sales in 2017 were $6.6 billion.
Quy mô công ty
Từ 501 - 1000 nhân viên
Việc làm tương tự
CÔNG TY CỔ PHẦN BỆNH VIỆN ĐA KHOA TÂM ANH
Cạnh tranh
16/05/2024
Hồ Chí Minh
Hệ thống bán lẻ
25,000,000 - 40,000,000 VNĐ
24/05/2024
Hồ Chí Minh
CÔNG TY TNHH PCA COMPANY SERVICES
Thỏa thuận
27/05/2024
Hồ Chí Minh
Công Ty Tài Chính TNHH MTV Mirae Asset
Thỏa thuận
14/06/2024
Hồ Chí Minh
hỗ trợ doanh nghiệp
Giải thưởng
của chúng tôi
Top 3
Nền tảng số tiêu biểu của Bộ
TT&TT 2022.
Top 15
Startup Việt xuất sắc 2019 do VNExpress tổ chức.
Top 10
Doanh nghiệp khởi nghiệp sáng tạo Việt Nam - Hội đồng tư vấn kinh doanh ASEAN bình chọn.
Giải Đồng
Sản phẩm công nghệ số Make In Viet Nam 2023.