User Support: Provide prompt technical support to employees regarding computer hardware (PCs/Laptops), peripherals (printers, photocopiers, scanners), and office software
Asset Management: Maintain an inventory of IT assets, perform routine maintenance, and recommend equipment upgrades or replacements
Log support calls, prioritize them, and take appropriate action to provide a good response in a timely manner in accordance with the IT SLA
In addition, the IT Helpdesk Engineer must assist in the development of IT standard operating procedures (SOP) and ensuring that they are consistent across schools