3PL & LOGISTICS MANAGER

Mô tả Công việc
Job Summary
The 3PL & Logistics Manager owns outsourced warehouse operations and logistics performance to ensure stable, accurate and cost-efficient nationwide distribution in a trading environment with consistent operational demand and structured SKU complexity.
This role is accountable for warehouse execution governance, inventory integrity, product quality control, 3PL performance management and cross-functional coordination, ensuring alignment between operational execution and business requirements.
The position plays a key role in safeguarding service reliability, cost efficiency and operational discipline across the end-to-end distribution process.
Key Responsibilities
1. 3PL Warehouse Governance & Operations Control
Own end-to-end performance of outsourced warehouse (3PL) operations including inbound, outbound, RTV, storage and inventory handling
Ensure warehouse execution consistency in alignment with SOPs, operational standards and business requirements
Safeguard inventory integrity through structured control of cycle count, stock reconciliation and discrepancy resolution
Maintain stock accuracy, FEFO/FIFO discipline and proper inventory aging control
Monitor operational execution and ensure timely escalation and resolution of systemic warehouse issues with 3PL partners
Ensure warehouse operations support stable and accurate distribution flow across business channels
2. Product Quality & Inventory Loss Control
Ensure product quality compliance across inbound, storage and outbound processes within 3PL operations
Oversee handling of damaged, defective and non-compliant stock with clear resolution ownership
Control operational losses through proper warehouse handling discipline and process governance
Identify root causes of recurring quality or inventory issues and ensure preventive actions are implemented with 3PL partners
Strengthen control mechanisms to minimize risk of inventory leakage and handling errors
3. 3PL Performance & Cost Management
Own 3PL performance management framework and ensure service consistency across warehouse operations
Conduct periodic business reviews with 3PL partners and track execution of improvement actions
Ensure SLA compliance and operational reliability in day-to-day warehouse execution
Monitor logistics and warehouse cost structure, including billing accuracy and operational charges
Identify opportunities for process optimization and cost efficiency improvement without impacting service quality
Drive continuous improvement initiatives to enhance operational stability and productivity
4. Cross-functional Coordination
Act as key coordination point between Logistics, Commercial, Planning, Procurement, Finance
Ensure alignment between demand planning, order fulfillment and warehouse execution
Support smooth order to cash process and resolve operational gaps across functions
Coordinate with internal stakeholders to manage demand changes and operational priorities
Ensure logistics execution supports overall business planning, service level commitments and customer requirements
Facilitate communication between business functions and 3PL partners for issue resolution and process alignment
5. Team Management & Capability Development
Lead internal logistics team with clear accountability and performance expectations
Develop team capability in warehouse operations, inventory governance and vendor coordination
Build a performance-driven culture focused on ownership, discipline and execution quality
Ensure effective coordination between internal team and 3PL partners
Support individual development and succession planning within the logistics team
6. KPI Ownership
Own overall warehouse and logistics performance across 3PL and internal operations
Ensure inventory accuracy, service stability and operational efficiency are consistently maintained
Drive continuous improvement in cost efficiency, quality control and execution reliability
Ensure logistics performance aligns with business distribution needs and operational strategy