72522 - IT Executive (Helpdesk) - Insurance

RGF Executive Search Vietnam

Địa điểm làm việc: Hà Nội

Hết hạn: 10/02/2022

Chi tiết công việc
Giới thiệu công ty

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Mô tả công việc

Job Details
Position: IT Executive (Helpdesk)
Job Code: 72522
Responsibility
1/ IT helpdesk
- Register all requests to system.
- Support users on IT-related matters to ensure smooth operation for users.
- Close cases with requesters' acceptance.
- Support users when they cannot fulfill by themselves.
- Resolve front end IT issues.
- Make all front-end IT asset, services and vendors ready to support users effectively
- Deploy security update to front-end IT asset.
2/ IT Procurement
- Procure or dispose all front-end IT devices/services/ accessories/ consumable parts/ spare parts.
- Procure/renew all front-end IT service maintenance.
- Periodically settle for all related vendors.
- Prepare for IT budget/plan in IT front-end service area
3/ IT Quality Controller
- Be responsible for maintaining the quality and reliability of IT services.
- Support users effectively in IT service area.
- Compose IT manual/guides and train IT knowledge to users to reduce support cases.
4/ Projects
- Communicate with all parties involved in project at every project's
milestones.
- Setup IT facilities for new users/newcomers/visitors.
5/ Reports
- Timely summarize, submit all periodical reports (IT weekly, IT Monthly System Incident, IT monthly, Quarterly IT Steering Committee, Monthly attendance, Quarterly Information Security reports...)
- Timely report all outstanding IT issues to higher managers
- Timely update and manage related front-end assets.
- Gather all documents and submit to IT audits.
6/ Others
- As per assigned by superiors and other office work as required by the Company
- Working location: Hoan Kiem dis, Ha Noi
- Monthly Salary: 430-870 (USD)

Yêu cầu công việc

Requirement
Necessary Skill / Experience
- Gender: Any. Age: 22 - 35 years old
- Education: Have Bachelor Degree, major in IT or any other related fields from a well-known university
- Experience: Have at least 2 years working experience in IT, of which at least 1.5 year in IT service and 0.5 year in trouble shooting
- Have experience Experience with front-end
management tool (e.g. Manage engine desktop central...)
- Have experience in automation (e.g. batch file, script or any automatic tools...)
- Language: English - More than Conversational level
- Skills and knowledge:
+ High analytical skills
+ Understanding essential concepts on insurance business and
operation
+ MCSA or experience with windows servers.
+ Good background on IT support services, infrastructure and
security
+ Good in interpersonal, presentation and communication skills.
- Competencies:
+ Applying Technical knowledge
+ Being Ethical and Compliant
+ Collaborative Relationships
+ Communicating with impact
+ Customer Focus
+ Developing Self, Direct reports and Others
+ Driving Results
+ Managing Execution
+ Problem Solving
NOTICE:
Only shortlisted candidates will be approached by RGF's consultant. Your resumes will be recorded in our system, and you will receive our Job Introduction Auto-email with suitable jobs in the coming time. Please check your email regularly to get our vacant job. Thanks so much!