72522 - IT Executive (Helpdesk) - InsuranceRGF Executive Search Vietnam

Job Details
Position: IT Executive (Helpdesk)
Job Code: 72522
Responsibility
1/ IT helpdesk
- Register all requests to system.
- Support users on IT-related matters to ensure smooth operation for users.
- Close cases with requesters' acceptance.
- Support users when they cannot fulfill by themselves.
- Resolve front end IT issues.
- Make all front-end IT asset, services and vendors ready to support users effectively
- Deploy security update to front-end IT asset.
2/ IT Procurement
- Procure or dispose all front-end IT devices/services/ accessories/ consumable parts/ spare parts.
- Procure/renew all front-end IT service maintenance.
- Periodically settle for all related vendors.
- Prepare for IT budget/plan in IT front-end service area
3/ IT Quality Controller
- Be responsible for maintaining the quality and reliability of IT services.
- Support users effectively in IT service area.
- Compose IT manual/guides and train IT knowledge to users to reduce support cases.
4/ Projects
- Communicate with all parties involved in project at every project's
milestones.
- Setup IT facilities for new users/newcomers/visitors.
5/ Reports
- Timely summarize, submit all periodical reports (IT weekly, IT Monthly System Incident, IT monthly, Quarterly IT Steering Committee, Monthly attendance, Quarterly Information Security reports...)
- Timely report all outstanding IT issues to higher managers
- Timely update and manage related front-end assets.
- Gather all documents and submit to IT audits.
6/ Others
- As per assigned by superiors and other office work as required by the Company
- Working location: Hoan Kiem dis, Ha Noi
- Monthly Salary: 430-870 (USD)