Academic Assistant, Systems, Data & Quality Coordinator

ABOUT VINUNIVERSITY
VinUniversity (VinUni) is Vietnam's first private, not-for-profit university established to international standards, with the vision of becoming one of the world's top universities. Guided by its core values (EXCEL) of Empathy, Creativity, Leadership Mindset, Exceptional Capability, and Entrepreneurial Spirit, VinUni develops talent equipped to create meaningful impact in Vietnam and globally.
Founded by Vingroup, one of Asia's largest private conglomerates, VinUni benefits from a dynamic ecosystem spanning Industrials & Technology, Real Estate & Services, Infrastructure, Green Energy, Culture, and Social Enterprises. This ecosystem provides unique opportunities for collaboration and innovation through leading organizations such as VinFast, Vinpearl, Vinmec, Vinschool, and Vinhomes, as well as a vibrant entrepreneurial network including VinVentures, VinMotion, VinRobotics, VinSpace, and VinEnergo, etc.
VinUni comprises four colleges: the College of Arts and Sciences, the College of Business and Management, the College of Engineering and Computer Science, and the College of Health Sciences. The University has established strategic partnerships with Cornell University, the University of Pennsylvania and Nanyang Technological University (NTU Singapore) to advance excellence in education, research, and innovation.
In 2024, VinUni became the youngest and fastest university globally to achieve QS 5 Stars, earning the highest rating in nine categories: Global Engagement, Good Governance, Program Strength, Academic Development, Teaching, Employability, Facilities, Arts, and Social Impact. The University was also appointed by UNESCO as the first and only UNESCO Chair University, focusing on Environmental Leadership, Cultural Heritage, and Biodiversity.
As a rapidly growing research-intensive university, VinUni is investing in world-class talent, research centers, and cutting-edge facilities to drive breakthroughs in Artificial Intelligence, Computer Science, Data Science, Robotics, Engineering, Business, Social Sciences, Health Sciences, and other advanced technologies.
THE COLLEGE OF ARTS AND SCIENCES The College of Arts and Sciences is the first home for all students enrolled at VinUniversity as they embark on a nuanced journey of self-discovery in a state-of-the-art tertiary education designed in collaboration with leading universities in the world, top minds in Vietnam and passionate stakeholders. In this sense, General Education at VinUniversity is essentially a "gateway" between past and future, theory and practice, and local and global. This is where students, faculty and staff collectively take the first step towards realizing VinUniversity's mission of contributing to the betterment of Vietnam and the world.
The Academic Assistant, Systems, Data & Quality Coordinator supports the College of Arts and Sciences in academic administration, systems management, data reporting, quality assurance, process improvement, and digital capability.
POSITION RESPONSIBILITIES
Academic Systems & Digital Platforms: Administer Canvas, Simple Syllabus, Digital Uni and other College digital platforms; manage course setup, templates, user access, workflows and provide user support/training.
Data & Reporting: Manage and consolidate College data; develop dashboards and reports covering student enrolment, faculty workload, budget, surveys and key performance indicators; ensure data accuracy, consistency and timeliness.
Quality Assurance & Accreditation: Coordinate the College QA framework, annual QA activities, surveys, evidence collection and accreditation submissions; monitor follow-up actions through completion.
Process Improvement & Automation: Develop and maintain service-request systems, SOPs, templates and knowledge resources; identify and automate repetitive administrative processes using tools such as Power Automate.
AI & Digital Capability: Support the responsible adoption of Generative AI; develop AI guidelines and resources, evaluate use cases, and provide training and support to staff.
Knowledge Management & Business Continuity: Document key processes, systems and responsibilities; maintain critical knowledge and contingency arrangements to ensure continuity of operations.
Stakeholder Coordination: Work closely with the Dean, Vice Dean, Central IT, Teaching & Learning, Institutional Research, QA, academic coordinators and faculty members.
KEY SELECTION CRITERIA
Bachelor's degree or higher in Information Systems, Business, Education, Data Analytics, Computer Science or a related field.
At least 2 years of relevant professional experience, preferably in higher education or a similar environment.
Experience with LMS/academic systems, preferably Canvas or equivalent.
Strong skills in Excel/Power Query, Google Sheets, Power BI or Looker Studio.
Experience with workflow automation, such as Microsoft Power Automate.
Strong data management, reporting, organizational and project coordination skills.
Excellent communication skills and ability to work independently and collaboratively with multiple stakeholders.
Strong attention to detail and ability to handle confidential information appropriately.
Experience in quality assurance, accreditation, documentation or compliance is desirable.
Knowledge of SQL, Python, CMS/digital platforms and Generative AI is an advantage.
Strong data-driven, digital, process improvement, quality and AI literacy mindset, with a high level of ownership and accountability.
ENGLISH PROFICIENCY
English is the language of teaching and communication at VinUniversity. For this role, the candidate needs to have an excellent written and verbal communication skill in English. The minimum requirement is IELTS (Academic) with a score of at least 6.0 (or equivalent).
COMPENSATIONS The salary benefits are internationally competitive and commensurate with qualifications and experience.