Academic Counselor

About us upGrad, founded in 2015, is a global EdTech leader focused on driving career success for a diverse workforce. The company offers integrated lifelong learning solutions for individuals aged 18 to 55+, covering undergraduate programs, campus and job-linked offerings, study abroad options, executive education, and advanced degrees. With over 3 million learners across 100+ countries, 300+ university partners, and more than 1,000 enterprise clients, upGrad provides broad exposure to international education and industry networks.
Its Global Learning
Engine is powered by owned content and IP, a proprietary tech platform, human-led delivery with coaches and mentors, and strong course completion and career outcome performance. upGrad operates offices in the UK, U.S., Middle East, India, Singapore, and Vietnam, with a growing presence in many other regions.
Role Summary
As an Academic Counselor at upGrad, you will be responsible for achieving enrollment and revenue targets while managing the entire sales process, from lead generation to post-sales support. You will guide prospective learners in planning their career paths, demonstrating how upGrad's online programs can help them succeed. Strong communication skills, a sales-driven mindset, and a passion for customer service are essential for success in this role.
Roles & Responsibilities
Carrying weekly enrollment/revenue and collection of targets.
Owning the complete sales closing life cycle for leads assigned to you. This includes making phone calls, product demonstrations, sales closing, and post-sales relationship management.
Engage with prospective learners via phone, email, and messaging platforms.
Understand the learner's background, goals, and motivations to recommend suitable upGrad programs.
Provide accurate information about course offerings, admission requirements, and career outcomes. Being a mentor and guide to potential learners can look up to for career advice.
Follow up with leads promptly and maintain a high conversion rate.
Collaborate with marketing and operations teams to ensure a seamless enrollment experience.
Maintain detailed records of interactions and progress using CRM tools.
Skills Required
Experience in tele sales & sales, preferably EdTech
Sales-driven mindset with the ability to clearly communicate offerings and meet revenue goals
Excellent communication and interpersonal skills.
Strong consultative selling ability and empathy for learners.
Proficiency in CRM systems and Microsoft Office tools.
Compensation & Benefits
15 annual leave days + public holidays.
100% salary in probation period.
Employment Type: Full-time
Working Hours: 9 AM - 6 PM (Monday - Friday).
Location: 170 Tran Quang Khai, Tan Dinh ward, HCMC