Account Access Specialist - Vietnam Based

• Be part of a team of Account Security Specialists in delivering a 6-Star experience that results in cultivating Kraken Evangelists.

• Stay vigilant, ensuring that security is at the forefront in all aspects of your work.

• Keep up to date with common and emerging attack vectors within the industry.

• Primarily utilizing email to respond to client requests daily regarding issues accessing their Kraken accounts, security concerns or general troubleshooting.

• Strive to make your work as efficient as possible by improving or creating processes, automating as much of your work as possible.

• Meet Service Level Agreements (SLA) while utilizing Key Performance Indicators (KPI).

• Be diligent in attending training sessions and keeping up with the knowledge building about the industry, and our robust product and service offerings.

• Advance our platform and improve servicing by learning the product inside out to best represent our client's needs to the relevant teams.