To be a crucial liaison between the company and customers, providing excellent operational support, and ensuring that the account management, contract, and payment processes are smooth and accurate. This position requires attention to detail and fast adaptability to maintain good cooperative relationships and promote customer satisfaction.
Keys responsibilities:
1. Customer Management and Support - Must have (60%)
• Receive and process customer requests for account opening/closing, ensuring compliance with internal procedures and completion within the specified timeframe.
• Maintain and update customer records and data on the system (CRM), ensuring the accuracy and security of information.
• Manage and monitor system notifications, ensuring all important information is promptly communicated to relevant customers.
2. Communication and Problem Solving - Must have (30%)
• Respond promptly and professionally to customer inquiries via email, phone, and meetings.
• Proactively contact customers periodically to maintain sustainable customer relationships and collect feedback to improve services.
• Coordinate with relevant departments (Sales, Technical) to thoroughly resolve issues arising, enhancing the customer satisfaction index.
3. Contract and Payment Operations - Nice to Have (10%)
• Prepare, check, and send contract documents, appendices, and invoices to customers, ensuring legal and financial accuracy.
• Closely monitor the contract signing process, ensuring completion on time.
• Support reconciliation and resolve payment/invoice inquiries in a timely manner.
Position requirements:
1. Must have
• 1-2 years in Customer Service, Operations, or Account Management (Open to top-tier
freshers).
• Bachelor's degree in Marketing, Business, Communications, Chinese, or related fields.
• Fluent in Chinese.
• Proficient in Microsoft Office; CRM experience preferred.
• Self-reliant with the ability to multitask and work independently.
• Strong communication and negotiation abilities.
2. Nice to Have
• High accuracy and meticulousness in paperwork.
• Fast learner who thrives under deadline pressure.
• Proficiency in English (Reading & Writing) is a plus.
What You'll Gain:
• Specialized Expertise in Digital Advertising: Master operational processes, ad account management, and Media Buy workflows across major advertising platforms.
• Enhanced Operations & Financial Management Skills: Develop high precision and accuracy in contract handling, payment reconciliation, and enterprise-grade CRM data management
• Multilingual Communication Development: Work in an active, hands-on environment using Chinese and English with international partners and clients.
• Clear Career Progression: Benefit from quarterly performance reviews, annual promotion evaluations, specialized training programs, and opportunities to attend industry events and engage with global and domestic partners.
What do we offer?
• Income: competitive
• 100% salary during probation.
• Full social insurance contribution.
• Allowance: lunch, telephone, laptop.
• Benefits: birthday, marriage, and childbirth gifts; annual health check-ups.
• Internal engagement activities: Departmental quarterly team building, annual company-wide team building, and celebratory events for holidays/festivals.
• Growth opportunities: Quarterly performance reviews, promotion review twice-a-year, role-specific training policies.