Account Management Team Leader

Supervise a team of Account Management Executives & Associates and mainly responsible for Account Management (AM) Group KPI in revenue & supporting metrics (Customer retention rate; up-selling / cross-selling revenue; Reactivation rate);
Maintain relationships with key accounts and customer's visits according to set tiers of corporate customers in order to generate sales volumes & revenues through upselling, retention and reactivation activities;
Strategize & ensure growth rate of the whole existing corporate customer cohort by maintaining healthy pipelines of upselling / cross-selling / reactivation / API partnership opportunities;
Ensure all AM Group members complying with Standard Operating Procedures; participate in revising & optimizing current Standard Operating Procedures of AM Group to achieve higher service standards;
Oversee account handover process between Account Management & Business Development Teams as well as re-distribute accounts complying with corporate tiers periodically;
Participate in Sales Management Team to roll out quarterly & yearly strategies and campaigns;
Responsible for supervising sales admin activities performed by AM Group for the whole sales team;
Handling customer complaints and enquiries; Following up with service failure issues & coordinating with other departments;
Collaborate with marketing department on regular and seasonal campaigns;
Roll out periodical surveys on existing corporate customers cohort from time to time to identify market insights;
Weekly and Monthly reports to the Manager.