Account Manager (HN)
Account, HAN
Ha Noi
Manager
Mon - Fri, 9am - 6pm
Objectives
We are looking for an Account Planning Manager who can be on top of multi-project, manage the overall client portfolio independently, and be able to manage multiple projects at same time while easily pointing out key issues to address.
Job Description
Project Management:
Directing execute projects with highly complicated full scope media: Branding, Performance, Content/Creative with mixed Solutions and mixed channels.
Providing direction for the team to execute projects and manage on top performance, risk management, client status management.
Responsible for on time delivery and quality of proposal by ensuring account team understand client's brief; leading brainstorming session to form direction, ideas, tactics; supporting
Account Executives in conducting detailed analysis of client, products, target audience; and delivering tailored solutions that meet client's specific needs.
Manage client expectations of timing to ensure that projects are delivered at the highest quality levels, on time and on budget, while achieving the expected profit for the company.
Manage account team to deliver multiple projects effectively (from onboarding to ongoing execution): closely monitor performance of projects, responsible for quality and output of internal team problem solving, discussing weekly/ monthly/ end-of-project performance review with clients.
Implement performance management practices, processes and measures.
P&L Management:
Responsible for planning team's P&L (quarterly and monthly P&L), monitoring, managing and ensuring the team's delivery of the planned P&L target.
Client Leadership/Engagement:
Joining and winning client pitching projects independently.
Act as a senior client representative: responsible for developing and maintaining relationship with client's key decision makers, understanding client's needs and objectives, ability to provide insightful advice to senior clients and promote the expansion of business.
Proactively building & developing strong relationships with client project decision makers & acting as the main point of contact between client & agency to share knowledge and skill set.
Team Management:
Leading a team of 3-4 people throughout the end-to-end client serving process: from 1st client meeting to proposal, pitching, onboarding, and execution.
Providing clear roadmap, guidance and individual coaching and feedback stretching to achieve goals.
Support Account Director in recruiting and developing Account Executives, providing frequent training and coaching for Account Executives.
Job Requirements
Skills, Knowledge & Qualification
At least 02 years of experience as Account Manager/Partnership Manager position.
Intermediate understanding of digital disciplines (creative, technology, user experience, strategy).
Effective team management capabilities.
Excellent project management skills, able to manage multiple client projects and initiatives.
Significant experience in professional client relationship management.
Excellent communication & presentation skills in both Vietnamese and English.
Advanced Microsoft Office skills, especially PowerPoint and Excel.
Benefits
Competitive salary range with quarterly & yearly incentives and 13th-month salary
Flexible working time with 4 days working from home per month and 15 paid leaves per year
Insurance as full salary (SHUI)
Annual health check-up and Healthcare Insurance PVI for all employees
Laptop supply/allowance or support for laptop purchase costs on an individual basis
Internal training & career development opportunities, and external L&D budget sponsorship
Team bonding budget quarterly, snack time to engage team members
Quarterly, Yearly Recognition Gifts & Awards and gifts on special occasions (birthday, New year...)
Holiday activities; Company trip; Year End Party; Company Birthday; Culture Day; Quarterly Town Hall.
Other staff welfare allowances.
PMAX-er Identification
Client Impact: Everything we do is ultimately to deliver real client impact and value.
Innovation: Innovation is to drive change and innovative new ideas to create more values for clients, teams and society.
People development: People development is to attract, develop, and retain the most talented people. Development is a responsibility, not a choice, of both the individual as well as the organization.
Integrity: Integrity is to be honest and show a consistent and uncompromising adherence to what is right, even if it is at our own cost.
Teamwork and fun: Teamwork and fun is the cooperative and collaborative effort of a team to achieve a common goal or to complete a task, and trying to build a joyful & enjoyable atmosphere for everyone.
Extreme ownership: Extreme Ownership is the practice of owning everything in your world, to an extreme degree. Think of yourself as the owner of the company. It means you are responsible for not just those tasks which you directly control, but for all those that affect whether or not your task is successful.
Job Summary
Year of Experience:
2 years+
Job Level:
Manager
Report Line:
HAN Managing Director/CCO
Peer:
Business Development, Strategy, Media, Creative, Partnership
Subordinate:
None
Salary Range:
Negotiable
Hiring Purpose:
New Hire
Working Location:
6th Floor, D2 Building, Giang Vo, Ha Noi