Mô tả công việc
Act as the primary point of contact for assigned clients, ensuring their needs are met and expectations exceeded.
Build and maintain strong, long-lasting client relationships to foster trust and loyalty.
Develop a deep understanding of client business goals, challenges, and requirements to provide tailored IT outsourcing solutions.
Collaborate with internal teams (e.g., delivery, technical, and operations) to ensure successful project execution and delivery.
Identify upselling and cross-selling opportunities to expand business with existing clients.
Prepare and present account performance reports, proposals, and other relevant documentation to clients and management.
Handle client escalations and resolve issues promptly to maintain high levels of client satisfaction.
Stay updated on industry trends, market developments, and competitor activities to provide valuable insights to clients.
Contribute to the development and execution of strategies to achieve revenue growth targets.
Yêu cầu
3+ years of experience as an Account Manager,
Sales Manager, or similar role in the IT outsourcing industry.
Proven track record of managing multiple accounts and achieving client satisfaction.
Strong understanding of IT outsourcing services, technologies, and business models.
Excellent English communication skills (both verbal and written).
Exceptional interpersonal, negotiation, and presentation skills.
Ability to work independently and manage time effectively in a fast-paced environment.
Strong problem-solving and conflict-resolution skills.
Proficiency in CRM software and other account management tools is a plus.
A bachelor's degree in Business Administration, IT, or a related field is preferred.
Quyền lợi
Saturday & Sunday OFF, Overtime pay is 150%, 200%, 300% as per labor law;
Fully participate in Vietnam's social insurance as required by the state regulations.
Salary review 1 times/ year, based on work performance and company's performance;
Performance bonus, 13th- month salary, public holidays bonus (2/9, 30/4, 1/5, 1/1); bonus for Excellent Employee and Excellent Team;
Performance bonus in Token of the project;
The travel welfare package is up to 5-7 million VND/year (for official employees).
Social insurance, health insurance, unemployment insurance and Bao Viet care insurance;
01 hour paid leave per day for women having children under 12 months
Minimum 14 paid leaves per annum for all employees after probation;
Nice & modern working space with young, dynamic & friendly colleagues and free coffee, tea, drinks;
Yearly company trip and year-end party, quarterly team building and weekly eating together; English - Japanese Club, Sports Clubs;
Men's Day, Women's Day, Children's Day, Mid-Autumn Festival and other benefits under the provisions of the company;
Flat, open and sharing culture with friendly management team; outsourcing company with product mindset;
Training courses and working opportunities with technical gurus who built and operated world-class applications with millions of users. This might be a good chance for graduated students to learn cutting-edge technologies and how to build scalable system from scratch;
Thông tin khác
Địa điểm làm việc
- Hà Nội: Toà CIC Tower, số 2 Nguyễn Thị Duệ, Cầu Giấy, Hà Nội, Cầu Giấy
Thời gian làm việc
Thứ 2 - Thứ 6 (từ 08:00 đến 17:00)