Account Operation Manager

ABOUT NEYU
Neyu corporation is one of the most reputable names in the expanding Mar-Tech industry, recognizing the opportunities that can release the untapped potential within this field. With innovation, leading digital systems and the latest approaches to marketing technology, Neyu is listening to your needs and delivering on your expectations.
Our group is also a top-rank direct sales company in South-East Asia, we are in Vietnam, Indonesia, Thailand, Malaysia and Philippines with a global team of over 800 people. Through our E-commerce platform channels, we create and sell healthcare and pharmaceutical products.
We work in the Nutra niche and are ready to conquer new heights. With a successful combination of the basics of marketing and advanced IT technologies, the opportunities are huge and the limits are nonexistent. If you want all the listed perks plus participating in international projects, absorbing unique skills, and a chance to grow as well as learning from our top leaders, then you have come to the right place.
ABOUT THIS POSITION
We are seeking an experienced and motivated Account Operations Manager to join our team. The ideal candidate will be responsible for managing and expanding our affiliate network, resolving operational issues, and ensuring effective communication between the marketing and sales teams to ensure optimal performance of our marketing campaigns.
Responsibilities:
• Serve as the primary point of contact for GEOs (Call Center Sales) and affiliate partners, managing relationships and addressing inquiries.
• Establish and maintain strong relationships with existing and potential partners, including top-performing affiliates, to maximize engagement and performance.
• Manage and monitor lead quality, ensuring adherence to company standards.
• Negotiate and manage contracts with affiliates and lead providers, ensuring favorable terms and compliance with company policies.
• Create and deliver regular performance reports with recommendations to improve campaign outcomes, working closely with internal teams (sales, marketing, and product development) to ensure Sales satisfaction and alignment of services/products.
• Collaborate with internal teams (marketing, sales, product development) to align affiliate marketing strategies with overall business goals for all GEOs.
• Coordinate and streamline communication between sales, product, and marketing teams for cohesive campaign execution.
• Monitor and analyze affiliate performance metrics, providing actionable insights to optimize strategies.
• Resolve operational issues and troubleshoot problems in the execution of affiliate marketing campaigns.
• Develop and implement processes to improve efficiency and effectiveness in collaboration between sales (GEOs) and marketing teams.
• Conduct regular meetings with sales and marketing teams to review performance, discuss strategies, and address challenges.
• Ensure compliance with company policies and industry regulations in all affiliate marketing activities.