Account Specialist - Cantonese or Mandarin Speaker - Relocate to Bangkok, Thailand
TDCX THAILAND
Địa điểm làm việc: Hồ Chí Minh
Hết hạn: 23/07/2024
- Chi tiết công việc
- Giới thiệu công ty
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Mô tả công việc
#BeMore
Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top reasons to work with TDCX
• Attractive remuneration, great perks, and performance incentives.
• Comprehensive medical, insurance, or social security coverage.
• World-class workspaces.
• Engaging activities and recognition programs.
• Strong learning and development plans for your career growth.
• Positive culture for you to #BeMore at work.
• Easy to locate area with direct access to public transport.
• Flexible working arrangements.
• Be coached and mentored by experts in your field.
• Join a global company, winner of hundreds of industry awards.
What's your mission?
You will help us deliver excellent service to our partner brands by performing these tasks:
• Review reported content and respond to user inquiries with high quality, speed, empathy and accuracy.
• Assist our community and help resolve inquiries empathetically, accurately and on time. Investigate and resolve issues that are reported such as requests for account support and reports of potentially abusive content.
• Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience on the site.
• Recognize trends and patterns, escalating any issues outside company policy to the global team.
• Ensure confidentiality, security, integrity and privacy of data as top priority.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top reasons to work with TDCX
• Attractive remuneration, great perks, and performance incentives.
• Comprehensive medical, insurance, or social security coverage.
• World-class workspaces.
• Engaging activities and recognition programs.
• Strong learning and development plans for your career growth.
• Positive culture for you to #BeMore at work.
• Easy to locate area with direct access to public transport.
• Flexible working arrangements.
• Be coached and mentored by experts in your field.
• Join a global company, winner of hundreds of industry awards.
What's your mission?
You will help us deliver excellent service to our partner brands by performing these tasks:
• Review reported content and respond to user inquiries with high quality, speed, empathy and accuracy.
• Assist our community and help resolve inquiries empathetically, accurately and on time. Investigate and resolve issues that are reported such as requests for account support and reports of potentially abusive content.
• Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience on the site.
• Recognize trends and patterns, escalating any issues outside company policy to the global team.
• Ensure confidentiality, security, integrity and privacy of data as top priority.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Yêu cầu
Who are we looking for?
• Candidate must possess at least Bachelor's Degree or Master's Degree in any field.
• Preferable with 2 years of working experience in the related field is ideal for this position.
• High affinity and cultural awareness of political and social situation regarding the relevant market or region that will be supported.
• Ability to work with technology well and is naturally tech savvy.
• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
• Ability to handle multiple priorities, work in a fast environment, and manage their time effectively.
• Excellent verbal and written communication skills in English and Cantonese.
Who is TDCX?
TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive
brands to acquire new customers, build customer loyalty, and protect their online communities.
TDCX helps clients, including many of the world's best brands, achieve their customer experience
aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in
fintech, gaming, technology, home sharing and travel, digital advertising and social media,streaming,
and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients,
particularly high-growth, new economy companies looking to tap the region's growth potential.
We pride ourselves on discovering and employing the best professionals to join us as we transform the
outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community
has led to us winning several hundreds of industry awards, including being one of the best companies
to work for in Asia.
From our first-rate workspaces, above-industry-average compensation packages, career
opportunities, to our workplace perks, find out what else is in store when you embark on a career with
TDCX
• Candidate must possess at least Bachelor's Degree or Master's Degree in any field.
• Preferable with 2 years of working experience in the related field is ideal for this position.
• High affinity and cultural awareness of political and social situation regarding the relevant market or region that will be supported.
• Ability to work with technology well and is naturally tech savvy.
• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
• Ability to handle multiple priorities, work in a fast environment, and manage their time effectively.
• Excellent verbal and written communication skills in English and Cantonese.
Who is TDCX?
TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive
brands to acquire new customers, build customer loyalty, and protect their online communities.
TDCX helps clients, including many of the world's best brands, achieve their customer experience
aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in
fintech, gaming, technology, home sharing and travel, digital advertising and social media,streaming,
and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients,
particularly high-growth, new economy companies looking to tap the region's growth potential.
We pride ourselves on discovering and employing the best professionals to join us as we transform the
outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community
has led to us winning several hundreds of industry awards, including being one of the best companies
to work for in Asia.
From our first-rate workspaces, above-industry-average compensation packages, career
opportunities, to our workplace perks, find out what else is in store when you embark on a career with
TDCX
Quyền lợi
Chăm sóc sức khoẻ
Medical Insurance Coverage
Nghỉ phép có lương
10 days anual paid leave and 13 days public holiday
Đào tạo
Training in English
Medical Insurance Coverage
Nghỉ phép có lương
10 days anual paid leave and 13 days public holiday
Đào tạo
Training in English
Thông tin khác
NGÀY ĐĂNG
23/05/2024
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Tiếp Thị, Quảng Cáo/Truyền Thông > Tiếp Thị Nội Dung
KỸ NĂNG
Cantonese, English
LĨNH VỰC
Khác
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
2
QUỐC TỊCH
Không hiển thị
Xem thêm
23/05/2024
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Tiếp Thị, Quảng Cáo/Truyền Thông > Tiếp Thị Nội Dung
KỸ NĂNG
Cantonese, English
LĨNH VỰC
Khác
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
2
QUỐC TỊCH
Không hiển thị
Xem thêm
Thông tin chung
- Ngày hết hạn: 23/07/2024
- Thu nhập: Thỏa thuận
Giới thiệu công ty
Xem trang công ty
TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.
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