Account Supervisor

ABOUT FANSCOM
Fanscom is a member of YouNet Group - The leading SocialTech Group creating value for enterprises by applying Social Technologies in a variety of business areas, including sales, marketing, and operations.
We are an energetic & passionate Integrated Social Solution that offers Influencer Marketing, Owned brand channel management, Digital IMC campaigns, and Loyalty community development services. We believe that our mission is not only to be the bridge connecting brands with their fans but also to provide a strong Communication journey that turns audiences into customers, customers into fans, and fans into advocates, and ultimately to impact Business Issues for Clients.
RESPONSIBILITIES
Client Servicing:
Manage the day-to-day relationship with clients, building and maintaining strong working relationships so that they trust and value your opinions.
Liaise with clients regularly - responding to briefs, attending meetings, status reporting, information seeking & researching, managing milestones and approvals, including handle daily task with client.
Manage client expectations and satisfaction on high standards on every campaign.
Collaborate with internal team to develop plan and lead presentations, including delivering effective jobs pitching with teams.
Take responsibility, supervise and deliver end-to-end digital campaign and project performance as presented, giving the best results.
Project Management:
Monitoring campaign and project performance, timelines, human resources, budgets and report on these regularly to the Line Manager.
Identifying and resolving issues before they arise at your level.
Work collaboratively with other internal teams, including Planning, Creative, Community, Media, and other Social Listening Companies in YouNet Group (Buzzmetrics, YouNet Media) to ensure the best result for client(s).
Control project P&L to ensure the required profitability for Agency including handle paperwork of the handled jobs.
Develop case studies that build the agency's credentials and reputation.
Team Development:
Effectively supervise and guide team members qualified for company business needs such as assigning jobs, managing team workload and performance, and giving feedback to team members in a timely manner periodically.
Deliver training and coaching to team members to enhance their skills and knowledge in client service, project management, and team management.
REQUIREMENTS
Minimum of 3+ years of experience in marketing, advertising, or communications, with knowledge of integrated communication.
Previous position: Account Supervisor
Good account management skills that is built on a keen understanding of marketing, and brand-building; strong knowledge and experience of Digital platforms (Creative, Social Content, Social Media, KOL/Community, Social Listening...)
Excellent multi-tasker with an eye for detail and follow-through.
Excellent people skills, strong interpersonal skills, and a team player.
Accept changes, and challenges; be able to work well under pressure.
Has the ability to work independently and supervise a team of 1-2 Account Executives/Senior Executive/Account Intern.
Good written and oral communication skills, presentation skills (both Vietnamese & English)
Effective team management capabilities. Ability to manage your own workload and supervise the work of others concurrently.
Professionalism.
BENEFITS
13th month salary, annual bonus.
Premium healthcare insurance.
12 days of annual leave & 5 days of sick leave.
Performance appraisals and promotions every year.
Standard health check.
Company trip, Year-end party, Team building.
Occasion-based offerings: Birthday, wedding, maternity,...
Parking support.
Work equipment (PC / laptop).
Free in-house entertainment facilities: foosball, book tree, coffee, and snacks.