Admin & Operations/ Front Office SupervisorCông Ty TNHH Quản Lý Bất Động Sản Highgate

Scope of work:
Ensures that Front office department is running efficiently and in accordance with the property's policies and procedures and that customer satisfaction is maximized at all times
Responsibilities:
1. Admin
Update employee's working schedule, leave, holidays, sick leave in the property at the request of Human Resources
Read contracts, submit documents for sigining follow the request from Property Manager
Reminder Head of Department updated weekly report and save reports
Prepare and send quarterly reports as required by the Ward Security
Perform other assigned tasks
2. Operation (in charge Front Office & F&B Departments)
Report directly to Property Manager the problems arising in the site during the guest's stay, give the plan to handle and overcome
Ensure proper standards of conduct, uniform, hygiene and appearance of the Front Office & FB are strictly adhered to"
Responsible for greeting and seeing off VIP and special attention Residents
Meeting with VIP guests, regular guests and long-term guests to ensure that the project's services are provided satisfactorily
Oversee front desk operations and ensure client receives 100% satisfaction
Resolve client complains in a timely manner and respond on time to any complaints "
Participate in interacting with clients and ensuring that shift duties are handled by receptionist & waiter in professional
Understanding, anticipating, capturing the needs of guests, being attentive and mastering every situation
Cooperates, coordinates with other departments related to daily works
Inspects front of house(main entrance, driveway, Lobby, restaurant) and back of house(gym, swimming pool,apartment lounge) regularly for cleanliness, safe and security
Checks billing instructions and monitors clients credit limit
To assist customer when there is a medical request
Absolutely keep the personal information of customers staying at the project confidential
Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety
Responsible for training new front desk staff & FB staff (if any)
Ensures that all associates under Front Office and FB departments have updated job descriptions, appraisals and are given clear development opportunity guidelines
In coordination with the Training Department, ensures that Front Office & FB associates undergo adequate training and that it is carried out in their day-to-day activities
Encourages high level of moral and cooperation
Promotes and ensures two-way communication throughout
Develops a sense of empowerment in all his/her staff
Ensures all disciplinary procedures are carried out
Prepare periodic or sudden reports as requests from the line manager
To be a receptionist when needed
Complete other tasks as assigned