Contract Duration: 6 months
Position Overview
This position coordinates with Agency Partners (Educational Consultant Agencies) and Global Institution Partners to process student applications and help students begin their studies as planned. The role also supports the development of upGrad Global Research Partners' (upGrad GSP) brand and presence in the territory.
Job Description
Verify documents received from Agency Partners and submit applications to institutions in time to obtain offer letters.
Follow up on application issues and requests, provide clear guidance to Agency Partners, and report progress.
Support applications through the final stages so Agency Partners can proceed with student visa submissions.
Assist Agency Partners with student-related matters until students enrol at their institutions.
Attend training with Institution Partners and share updates with the Admissions Team.
Support the Admissions Leader or Line Manager in reviewing, planning, and implementing admissions processes and activities.
Perform other tasks assigned by the Admissions Leader or Line Manager.
Our Expectations
An eagerness to learn, think logically, and act on feedback.
A strong customer service mindset, sense of responsibility, and attention to detail.
The ability to review and improve processes and manage time and workload effectively.
Prior experience in international education or study abroad, preferably with knowledge of Australian education and admissions processes.
Good written and spoken English and Vietnamese, particularly for reading and writing.
Strong communication skills and the ability to explain processes clearly to partners.
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