Mô tả công việc
The Air Import Staff will implement daily operations related to Air Import shipments. They will be responsible for maintaining consistently good communication with all relevant parties to ensure the highest customer satisfaction.
• Receive shipments' information from agents, customers and track & trace the shipment, send arrival notices to customers, and instruct related departments for cargoes' handling.
• Work with airlines, warehouses, suppliers during the process of cargoes' handling.
• Issue and input all data related to the A/N, D/O/ milestones, and client details into UFS, daily booking records.
• Update data on customer system if required.
• Check and issue PR for terminal warehouse.
• Weekly check data in UFS to minimize errors during data key in and provide the most correct P/L reports.
• Solve all arising issues related to customers and agents.
• Maintain consistently good communication with all relevant parties to ensure the highest customer satisfaction.
• Follow and implement SOP of the department and ISO requirements.
• Consult to Supervisor about risk management.
• Monitor emails, reply to messages, and act on information relayed where necessary within 24 hours of the initial inquiry being received.
• Other tasks as assigned.
Yêu cầu
► Education and Experience:
• Education degree (such as College, University).
• Tertiary qualifications with relevant work experience or knowledge of forwarding, logistics industry processes and practices with at least one (01) year experience in the same industry.
• Knowledge of KWE's products and services.
• Experience in using system for bookings, documentation, shipping document insurance, intranet.
• Experience with all aspects of operation procedures.
► Required Skills/Abilities:
• Good at MS office (Word, Excel, Power Point, etc.)
• Intermediate English skills (Listening - Speaking - Reading - Writing), additional language should be an advantage.
• Being able to work under high pressure.
• Good interpersonal skills, communication skills.
• Good problem analysis and problem-solving.
• Attention to detail and accuracy.
• Data collection and ordering.
• Customer service orientation.
• Adaptability and initiative.
► Working conditions and benefits:
• Working Place: Bluesky Office, 01 Bach Dang, Tan Son Hoa Ward (formerly Ward 2, Tan Binh District), HCMC
• Working time: 8:00 - 17:35 Monday - Friday (Closed Saturday & Sunday)
• Annual Leave: 12 days/year (after probation time)
• Net salary: Negotiable (13 months a year plus Tet bonus & Annual performance bonus)
• Annual Salary Increase: once per year
• Performance Assessment: twice per year (fixed in April and October)
• Work From Home: 2 days/week applicable after 6 months of working
• Insurance: 24 hours' Accident Insurance, Social Insurance, Health Care Insurance
• Others: International working environment with many opportunities for learning and development, training courses, company trip, etc.
Quyền lợi
Thưởng
Lương tháng 13 + Bonus
Chăm sóc sức khoẻ
Gói bảo hiểm chăm sóc sức khỏe toàn diện Bảo Việt, Bảo hiểm tai nạn 24/7
Khác
Môi trường làm việc quốc tế chuyên nghiệp với nhiều cơ hội học hỏi và phát triển
Thông tin khác
NGÀY ĐĂNG
23/04/2026
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Hậu Cần/Xuất Nhập Khẩu/Kho Bãi > Xuất Nhập Khẩu & Thủ Tục Hải Quan
KỸ NĂNG
Air Freight Forwarding, Logistics, Freight Forwarding, Air Import, English
LĨNH VỰC
Hậu cần/Giao nhận
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
Không hiển thị
QUỐC TỊCH
Không hiển thị
Xem thêm
Thông tin chung
Nơi làm việc
- Bluesky Office Tower, 01 Đường Bạch Đằng, Phường Tân Sơn Hòa, Thành phố Hồ Chí Minh, Việt Nam