Mô tả công việc
Position Summary
• This position will implement daily operations related to Air Import shipments.
• This position will be responsible for maintaining consistently good communication with all relevant parties to ensure the highest customer satisfaction.
Duties and Responsibilities
• Receive shipments' information from agents, customers and track & trace the shipment, send arrival notices to customers, and instruct related departments for cargoes' handling.
• Work with airlines, warehouses, suppliers during the process of cargoes' handling.
• Issue and input all data related to the A/N, D/O/milestones, and client details into UFS, daily booking records.
• Update data on customer system if required.
• Check and issue PR for terminal warehouse.
• Weekly check data in UFS to minimize errors during data key in and provide the most correct P/L reports.
• Solve all arising issues related to customers and agents.
• Maintain consistently good communication with all relevant parties to ensure the highest customer satisfaction.
• Follow and implement SOP of the department and ISO requirements.
• Consult to Supervisor about risk management.
• Monitor emails, reply to messages, and act on information relayed where necessary within 24 hours of the initial inquiry being received.
• Others as assigned.
Yêu cầu
► Education and Experience
• Tertiary qualifications with relevant work experience or knowledge of forwarding, logistics industry processes and practices with at least 1 year experience in the same industry.
• Knowledge of KWE's products and services.
• Experience in using system for bookings, documentation, shipping document insurance, intranet.
• Experience with all aspects of operation procedures.
► Required Skills/Abilities:
• Good at MS office (Word, Excel, power point....))
• Intermediate English skill (4 skills), additional language should be an advantage.
• Being able to work under high pressure.
• Good Interpersonal skills, Communication skills- verbal and written.
• Good Problem analysis and problem-solving
• Attention to detail and accuracy.
• Data collection and ordering
• Customer service orientation
• Adaptability, Initiative
► Working Conditions and Benefits:
- Working Place: TTC Building, No. 19, Duy Tan Street, Cau Giay Dist, Hanoi City
- Working time: Monday to Friday, from 8:00 AM to 5:35 PM
- Annual Leave: 12 days/year (after probation time)
- Net salary: Negotiable (13 months a year plus Tet bonus & Annual performance bonus)
- Annual Salary Increase: once per year
- Performance Assessment: twice per year (fixed in April and October)
- Insurance: 24 hours' Accident Insurance, 100% Social Insurance, Health Care Insurance
- WFH Policy: work from home up to 2 days per week after 6 months of employment
- Others: International working environment with many opportunities for learning and development, training courses, company trip, etc.
Quyền lợi
Thưởng
Lương tháng 13 + Bonus
Chăm sóc sức khoẻ
Gói bảo hiểm chăm sóc sức khỏe toàn diện Bảo Việt, Bảo hiểm tai nạn 24/7
Khác
Môi trường làm việc quốc tế chuyên nghiệp với nhiều cơ hội học hỏi và phát triển
Thông tin khác
NGÀY ĐĂNG
23/04/2026
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Hậu Cần/Xuất Nhập Khẩu/Kho Bãi > Vận Tải/Giao Nhận Hàng Hóa
KỸ NĂNG
Air Import, Basic English, Customer Orientation, MS Office, Problem-solving
LĨNH VỰC
Hậu cần/Giao nhận
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
1
QUỐC TỊCH
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Thông tin chung
Nơi làm việc
- TTC Building, No. 19, Duy Tan Street, Cau Giay Dist, Hanoi City