airfreight Key Account Executive

Mô tả Công việc
Making the documentation:
- Reserve booking to airlines on time
- Send the booking confirmation to customer on time
- Track and trace shipment daily and keep update to client.
- Work close with carrier to resolve any space problem if any
- Communication with client/agent daily.
- Following key account SOP and client specific SOP if any
- Coordinating with commercial team to ensure all handling step will be according to SOP and company's strategy.
- Complete billing process: issueing Debit Note/Credit note/SOA.
Handle document exactly:
-Generate MAWB/HAWB/Manifest/SID and also related documentation of airfreight shipment exactly
-Finish job file on time per month
KPI:
- Manage work item on client's system and complete within SLA
- Manage KPI weekly
External Complaint from customer: Take care customer careful & satisfy the customer requests
Internal Complaint from Customers
Work closely with other BU to get the full information to handle the shipment
Support other BU to provide the best service to the customers
Initiative:Create new initiative for development and improvement
Compliance assurance: Follow the ITL regulations strictly
RESPONSIBILITY
Ensure to send the booking, document on time
Ensure to finish files before deadline
Ensure to satisfy customer request
Ensure no complaints from internal & external customers