Analyst - Digital Customer (Salesforce)

At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you
to make an impact that matters for our clients, people and community. Deloitte offers you a highly inclusive,
collaborative workplace and unrivalled opportunities to realize your full potential. We are always looking
for people with the relentless energy to push themselves further, and to find new avenues and unique ways
to reach our shared goals.
This role sits within the Customer and Marketing (C&M) team of Deloitte Southeast Asia, which is a part of
Deloitte that uses technology and creativity to better connect the customer with the business.
Better known as Deloitte Digital, we use emergent technology to imagine, deliver, and run entirely new
business futures. We create innovative ventures, digital platforms, and more meaningful experiences.
As part of Digital Customer Team, you will leverage insight-driven strategies and advanced technology
solutions to energize sales and service operations for digitally powered growth and enhance our client's
customer relationships with immersive experiences powered by leading digital arts. Eighty percent of the
customer moments that make up their brand happen in the sales and service experience. We not only help
our clients to make those memorable for their customers, but we integrate their whole business around
those moments-whether it's a trip into their supply chain, logistics, and fulfilment, or advancing the
customer mind-set of their employees and partners.
You will:
• Collecting and understanding client business and technical requirements
• Developing techno functional solutions within Salesforce - with focus on Sales and Service.
• Training clients on how to use Salesforce Solutions and serving as the subject matter advisor on
the Salesforce - Cloud for Customer, Sales Cloud and Service Cloud platform
• Interacting with internal, client and partner stakeholders
• Participating in solution design, implementation, and systems integration
• Contributing to overall deliverables
• Supporting project team on on-going project activities to ensure project is delivered on-time, on budget
• Continuously engage and follow up end to end customers' journey