Mô tả công việc
About Us
Straive is a global leader in AI-driven value creation, business transformation, and Global Capability Center delivery, helping enterprises build scalable, technology-enabled operations.
The role supports a global ecommerce and social commerce financial crime program covering KYC/KYB, Sanctions, Transaction Monitoring, Enhanced Due Diligence, and regulatory reporting workflows.
Program Overview
This role supports a global FinCrime operations program for an ecommerce and social commerce environment. The operating model covers Transaction Monitoring, KYC/KYB, Sanctions, Enhanced Due Diligence, and regulatory reporting activities across a three-tier alert lifecycle.
The team is transitioning from primarily manual reviews to an AI-augmented model. Low-risk reviews will increasingly be automated, and the remaining AI Delta will require human reviewers to validate AI-generated outputs for accuracy, completeness, evidence quality, and risk appropriateness.
Because manual work will focus on higher-complexity exceptions, all roles require strong English reading comprehension, clear written English, structured case-note writing, and the ability to produce audit-ready narratives.
SLA and Quality Expectations
• KYC/KYB data confirming, data screening, Checker 1 and Checker 2: 2 business days.
• Enhanced Due Diligence investigations: 14 business days.
• Sanctions case review and disposition: 1 business day.
• Transaction Monitoring L1/L2 review of monitoring rules: 25 calendar days.
• Minimum quality and completion expectation: 95% or above, subject to internal quality control and client quality review.
• Core KPIs include alert SLA adherence, quality score benchmarks, and documentation completeness.
Role Summary
Review KYC/KYB alerts and cases across L1 triage, L2 deep-dive investigation, and L3 EDD/Sanctions support. The analyst must verify customer and business information, assess risk, validate AI-generated outputs, and produce evidence-based recommendations for clearance, escalation, or enhanced due diligence.
Key Responsibilities
• L1: Perform data confirming, data screening, document checks, customer profile review, initial risk categorization, and false-positive clearance under approved playbooks.
• L1: Review legal name, registered address, business address, entity type, business model, ownership, controllers, directors, authorized signatories, and available screening results.
• L2: Investigate complex KYC/KYB alerts involving high-risk indicators, missing information, opaque ownership, adverse media, PEP exposure, sanctions-related concerns, unusual activity, and linked seller behavior.
• L2: Analyze expected versus actual user or seller activity, source of funds, source of wealth, business purpose, product/geography risk, and network linkages.
• L3: Support EDD and sanctions adjudication by preparing comprehensive investigation narratives and evidence packs for high-risk cases.
• Collaborate with L2 investigators, sanctions/EDD reviewers, and compliance stakeholders to resolve complex or incomplete cases.
Screening, Risk and Escalation
• Screen and assess the customer, UBOs, controllers, directors, authorized signatories, payees, and relevant connected parties for sanctions, PEP, adverse media, fraud, and money laundering risk.
• Escalate sanctions-related issues, unresolved close hits, ownership/control concerns, and adverse media that cannot be mitigated or discounted.
• Ensure KYC/KYB risk ratings reflect sanctions exposure, high-risk geographies, product risk, ownership opacity, and suspicious activity indicators.
AI Validation and Documentation
• Validate AI-generated KYC summaries, document extraction, risk indicators, and suggested dispositions against source records.
• Identify missing information, unsupported AI conclusions, inconsistent customer data, and false-negative risk.
• Use clear written English to explain evidence, risk factors, mitigation, and escalation rationale.
Yêu cầu
Experience Range
• 1 to 3 years of experience in KYC, KYB, CDD, EDD, onboarding, periodic review, fraud risk, sanctions screening, or Transaction Monitoring.
• Strong English reading comprehension, clear written English, structured case-note writing, and the ability to produce audit-ready narratives.
Key Skills and Experience
• Strong English reading comprehension and case-writing ability for comprehensive KYC/KYB narratives.
• Knowledge of CIP, CDD, EDD, UBO, PEP, adverse media, sanctions screening, risk rating, source of funds, and source of wealth concepts.
• Ability to review documents, identify gaps, compare source evidence, and work within 2-business-day KYC/KYB and 14-business-day EDD SLA expectations.
• Strong attention to detail, judgment, and ability to handle high-volume production without sacrificing quality.
• Strong risk-based decision-making, with ability to balance policy requirements, source evidence, and operational urgency.
Tools, Certifications and Domain Exposure
• Ecommerce exposure or experience is preferred, especially in marketplace, social commerce, digital platform, fintech, payments, or online seller-risk environments.
• Experience with KYC platforms, screening tools, document verification tools, case management systems, and public registry research.
• CAMS or equivalent certification is preferred but not mandatory for analyst roles.
Work Model, Shifts and Floor Protocols
• This is a complete work-from-office role. Work from home and hybrid working arrangements are not applicable for this project.
• The process operates 24/7 and requires rotational shifts, including rotational night shifts based on business and client requirements.
• Weekend coverage is required based on rostered shifts; weekly offs will be scheduled on weekdays when weekend coverage is assigned.
• As this is a new project, training will be conducted during night shifts for the first couple of months.
• The team may continue working night shifts during the first few months after training to support go-live stability, SLA adherence, and operational readiness.
• All work will be performed inside a clean room / ODC environment with controlled access.
• No electronic devices will be permitted inside the operations floor, including personal mobile phones, smart watches, storage devices, cameras, or other unauthorized devices.
Recognition & Achievements
• Straive has been recognized for Data and AI services, global delivery capability, and technology-enabled operations.
• The organization continues to invest in AI, analytics, and operational transformation capabilities to support complex enterprise programs.
Quyền lợi
Thưởng
Salary review 1 times/year or on excellent performance
Chăm sóc sức khoẻ
Social insurance, health insurance, unemployment insurance under labor law - Annual health check
Khác
Work with big clients in local and overseas, many categories.
Thông tin khác
NGÀY ĐĂNG
29/04/2026
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Ngân Hàng & Dịch Vụ Tài Chính > Phân Tích & Báo Cáo Tài Chính
KỸ NĂNG
eKYC, KYB Process, IT Monitoring, Risk Assessment, English Reading
LĨNH VỰC
Phần Mềm CNTT/Dịch vụ Phần mềm
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
1
QUỐC TỊCH
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Nơi làm việc
- Phòng 303, Tầng 3, Tòa nhà Detech, số 8 Tôn Thất Thuyết, Phường Cầu Giấy, TP Hà Nội, Việt Nam