Aon Care Operations LeaderCÔNG TY TNHH AON VIỆT NAM

We're hiring!
Aon Vietnam is currently recruiting an Aon Care Operations Leader - Health Solutions to join our team in Ho Chi Minh.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
Responsibilities:
• Ensure service excellence of Aon Care deliverables by all parties to the arrangement (Aon, insurers and TPA);
• Act as the relationship contact between insurers and TPA under Aon Care;
• Govern service performance of the insurer and appointed TPA under Aon Care;
• Act as the point of escalation for the Aon Client Relations Team on all Aon Care related deliverables;
• Collaborate effectively across departments and organization
• Alignment to departmental and organizational vision and goals, and embrace and execute organizational changes;
• Constantly review and improve the work streams among Aon, insurers and Aon Care TPA to enhance the productivity and quality of service rendered to end users;
• Monitor performance of insurer and TPA under Aon Care and ensure SLAs are being met, and mediate escalations between the insurers and Aon Care TPA;
• Review SLAs and make recommendations for changes where necessary, with the aim of enhancing user experience;
• Facilitate in the launch of new initiatives / technology / products & services under the Aon Care program