Application Specialist (Medical Devices-In Vitro Diagnostics)
CTY TNHH SYSMEX VIỆT NAM - HA NOI BRANCH
Địa điểm làm việc: Hà Nội, Hồ Chí Minh
Hết hạn: 09/10/2021
- Chi tiết công việc
- Giới thiệu công ty
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
Key Job Purpose :
• To execute field service activities to get higher customer satisfaction under Application Supervisor's supervision.
• To assist Service Manager/ Supervisor in making plan and supervise field service activities under Service plan.
Summary of Functional Duties & Responsibilities :
1. To support Managers/ Supervisors to provide solution, plan and resource for manpower, training, tools, spare part and service materials to adapt customer requirements
2. To read update and follow company's standard operating procedures and guidelines in daily work.
3. To support Managers/Supervisor to make, review and improved standard operating procedures and guidelines.
4. To execute activities to achieve PM contract target and Service KPI
5. To make technical/ application documents required for customer service and edit to improve under manager/supervisor's instruction.
6. To collect market & customer information, feedback to sales department or Manager/ Supervisor. Support to collect customer satisfaction level.
7. To execute field service activities (installation, training and support) to end users with correct plan, procedures, policies and documentation requirements.
8. To join Service meeting & training according to Manager/ Supervisor's instruction.
9. To conduct and support technical or application trainings in territory for new staffs, distributors. Arranges knowledge and troubleshooting transfer to the Team for the specific products/applications.
10. To provide application, scientific and product information to customers and other departments in company.
11. To support field events to promote customer satisfaction & awareness of Sysmex brand according to Service Manager/ Supervisor's instruction
Authorize :
• To use equipment and facilities of the Company to serve the purpose to complete the task.
• To enjoy the full benefits stipulated in the labor agreement and labor law.
• To refuse to perform the tasks assigned by Manager/ Superiors which not in conformity with the law.
• To execute field service activities to get higher customer satisfaction under Application Supervisor's supervision.
• To assist Service Manager/ Supervisor in making plan and supervise field service activities under Service plan.
Summary of Functional Duties & Responsibilities :
1. To support Managers/ Supervisors to provide solution, plan and resource for manpower, training, tools, spare part and service materials to adapt customer requirements
2. To read update and follow company's standard operating procedures and guidelines in daily work.
3. To support Managers/Supervisor to make, review and improved standard operating procedures and guidelines.
4. To execute activities to achieve PM contract target and Service KPI
5. To make technical/ application documents required for customer service and edit to improve under manager/supervisor's instruction.
6. To collect market & customer information, feedback to sales department or Manager/ Supervisor. Support to collect customer satisfaction level.
7. To execute field service activities (installation, training and support) to end users with correct plan, procedures, policies and documentation requirements.
8. To join Service meeting & training according to Manager/ Supervisor's instruction.
9. To conduct and support technical or application trainings in territory for new staffs, distributors. Arranges knowledge and troubleshooting transfer to the Team for the specific products/applications.
10. To provide application, scientific and product information to customers and other departments in company.
11. To support field events to promote customer satisfaction & awareness of Sysmex brand according to Service Manager/ Supervisor's instruction
Authorize :
• To use equipment and facilities of the Company to serve the purpose to complete the task.
• To enjoy the full benefits stipulated in the labor agreement and labor law.
• To refuse to perform the tasks assigned by Manager/ Superiors which not in conformity with the law.
Yêu cầu
Medical Devices, Healthy Care, Biophysical Chemistry
Quyền lợi
Thông tin khác
Ngày Đăng Tuyển
11/08/2021
Cấp Bậc
Nhân viên
Ngành Nghề
Y tế/Chăm sóc sức khỏe
, Hóa học/Hóa sinh
, Trình dược viên
Kỹ Năng
Medical Devices, Healthy Care, Biophysical Chemistry
Ngôn Ngữ Trình Bày Hồ Sơ
Bất kỳ
11/08/2021
Cấp Bậc
Nhân viên
Ngành Nghề
Y tế/Chăm sóc sức khỏe
, Hóa học/Hóa sinh
, Trình dược viên
Kỹ Năng
Medical Devices, Healthy Care, Biophysical Chemistry
Ngôn Ngữ Trình Bày Hồ Sơ
Bất kỳ
Thông tin chung
- Ngày hết hạn: 09/10/2021
- Thu nhập: > 6.9 triệu VND
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