- Support on production environments which include but not limited to: vtigerCRM and Marketing Automation systems.
- Support as first person from CRM team for incident cases (level 1 is responsible by IT Service desk).
- Do admin tasks as daily support activities.
- Work with stakeholders: vtiger vendor (Indian), internal IT CRM team, IT other teams, business users (Sales and
Business Development department).
- Work under supervisor for incident ticket.
- Maintain and update the system, ensuring its stability and high security.
- Working hour: 9:00-180, from M to F. "On standby" status: 7:00-9:00 & 19:00-22:00, from M to S (OT paid ofc - incident occurred only around 10%).
- Profession skill of Application Support.
- Minimum working in VtigerCRM 1 year.
- Well manipulate on SOAPUI, Postman.
- Working on SaaS is advantage.
- Knowledge in customizing modules and workflows within VtigerCRM is advantage.
- Ability to work independently and effectively within a team.
- English is proficiency.
- 2 month probationary period with 85% of fixed salary, participating in social insurance after signing an official labor contract.
- Income: Salary according to agreement (10-13M) + Overtime pay.
- Participate in company's entertainment and travel activities weekly, quarterly, and annually.
- Health insurance, social insurance, annual leave... in full accordance with regulations.
- Bonuses on holidays and Tet according to the Company's policy.